The Car Group

Excellent customer service.Thank you Jason Bueno.

Joseph is a polite, knowledgeable, professional, service advisor. He kept me updated with my vehicle’s progress, via texts, advised me of problem areas, which were corrected, he gave me an estimate and time my cat would be ready, & it was completed by that time. Kudos to Joseph on a job well done!

He was awesome he needs a raise !! Thank you

Customer service and maintenance service always great.

Great job, Miguel was very pleasant and helpful

Mike was great!!!

Enrique was kind and welcoming! He met all of my needs and made sure that my car was well taken care of.

Thank you great job????????

Juan, who assisted me was very courteous and pleasant and explained the whole service to me. He was very attentive.

Juan, who assisted me was very courteous and pleasant and explained the whole service to me. He was very attentive.

Excellent service from Mr. Brucks and your service technicians. Was out within 1.5 hours for 60k service. Appreciate you

Robyn Devis has been by far the most attentive and knowledgeable service personnel I have encountered. She went above and beyond on all matters. Training for future service personnel should be modeled around her exemplary customer service skills.

Our service experience with Gary is always exemplary! His attention to details is amazing!

Cl

Job well done, I’m satisfied with the service provided .

Great service and timely. Everything explained. Well done.

I had a very bad experience with your service provider Tony on 1/8/2022. My experience with Tony started when I brought my car for service around 12/7/21 to primarily change the oil on my 2016 CRV and also to ask bout my head-gasket leak that your service department told me about on my previous car maintenance. The leak was covered by my warranty. The service advisor never called me to schedule the appointment because i found out that the lady helped me left the dealership. Tony recommended i perform what the manufacturer suggested to change all fluids the crv and that he can apply a $50 coupon towards the service. I told him that i have another coupon at home. He told me to bring it back anytime after the service and he can credit back the receipt. I approved all fluids to be changed on the vehicle for around $700 as he recommended. Tony told me that day, he will not have time to perform the gasket leak change. I was surprised when i came back to pickup my car at 5 PM, Tony’s mechanic was working on the leak. Tony had me and my friend who gave me a-ride to wait for another 1hr and half. Having too much pressure at work through end of last year, i couldn’t make it to your dealership for few weeks to bring back the $25 coupon. After having sometime to spare today, i decoded to stop at your dealership to retrieve my credit and to ask about the noise on my rear brakes. I talked to the maintenance supervisor about the credit and the brake noise because Tony was not there. I didn’t know the guy who helped me was the supervisor, he was kind enough to have Javier the mechanic look at my rear brake pads. When Tony came back from his brake, the supervisor gave everything back to Tony. Tony told me that he can’t apply the $25 to my old receipt because it was more than one week over, and then he changed his mind and said because it was more than two weeks over. This got me really upset, he continued by telling me that he can apply my valid $25 coupon to service the brakes as he is doing me a favor! When i asked him about the price he had to ask his supervisor. His supervisor told him it will cost me $200 for changing the brakes and servicing the rotors or $258 with replacing the rotors. He said he can perform the job today but i have to approve the work right away for $175 with the coupon. I approved the work to get the car in the shop. I was surprised that Tony soon afterce back to tell me that the $175 will be replacing pads only and not surfacing the rotors. I was amazed through our conversation, his supervisor left the seen as he didn’t want to deal with the situation. I’m very frustrated with Norm Reeves! I purchased my CRV in cash from the Irvine store and spent thousands of dollars on my Hondas through the past 13 years. Your service rep wrestled me so hard on a pathetic valid $25 dollar coupon!!! I end up pulling my car from your service department and buying the pads from your dealership parts department and fixing it on my own!!! Sincerely, Kazwan E

Tim is a professional. My experience was flawless.

Robyn is seriously THE BEST! I appreciate her kindness, communication, assistance with “breaking things down” and explaining them to me. She has made my experience the most pleasant I have EVER had with Ford. Thanks Robyn!!!

Good job Valentin , I appreciated it. Thank you