Even though we opted not to do the full work on the car (cost exceeded the value of the car), Juan was exceptional from the time i dropped the car off, taking the time to show and explain what might be the issue, detailed explanation of the diagnosis along with quotes for repair, the additional findings as work began and the straightforward explanation and discussion as we decided how to proceed with the updated information. Excellent experience with Juan Reyes.
1/8/2022
Peter T. VERIFIED CUSTOMER
Francisco was very nice to deal with and explained my situation very clearly. He was perfect to deal with. Many compliments
1/8/2022
Fumi Ashley. VERIFIED CUSTOMER
Benito did an amazing job and I had a great experience. He has been my advisor for years and he always exceeds my expectations on each of my service visits.
1/8/2022
Brian K. VERIFIED CUSTOMER
Raul did N excellent job.
1/8/2022
Susan W. VERIFIED CUSTOMER
I was impressed with the service today. Everyone I encounter was very nice and the service was completed quickly.
1/8/2022
Thelma T. VERIFIED CUSTOMER
Candice is awesome one thing you need to know I did not like Cerritos for my auto service years ago I received less than satisfactory service I said I would never return this is my 3rd Infiniti I have been traveling all the way to South Bay when Candice moved so did I so far I am enjoying her and the Service Department has changed she always gives outstanding customer service and she is to be commended not just to me but I observe her with others Five stars ***** for Candice
1/8/2022
Rafael R. VERIFIED CUSTOMER
None
1/8/2022
Richard I. VERIFIED CUSTOMER
Efficient and kind
1/8/2022
Maria H. VERIFIED CUSTOMER
Thank you for a great job. We appreciate your efforts.
Maria and Roy Hanson.
1/8/2022
Ricky W. VERIFIED CUSTOMER
Jessica was entirely open and very professional during the whole process. I hold a very low standard for dealership service and after Jessica helped me this past week the bar was set very high. Not only was she very on top of updating me with what was going on, but she also worked with me when it came to picking up my vehicle. If I can say anything else about Jessica it would be about how polite and funny she was and very welcoming as a whole. Norm Reeves Honda Vista will continue to have me as a customer because of her relentlessly bright and hilarious attitude.
1/8/2022
Adriana Q. VERIFIED CUSTOMER
Not the greatest! I took my car close to noon (had an appointment), and did not leave until 5 pm. I think it’s a bit much to have to wait 5 hours for an oil change and to inspect a rattling noise . I received my first update at 3pm, and it wasn’t until I went looking for my service technician.
1/8/2022
Josephine S. VERIFIED CUSTOMER
Edwin really took care of us. We love the Infiniti family in Cerritos!
1/8/2022
Maria C. VERIFIED CUSTOMER
It was awesome
1/8/2022
Michele W. VERIFIED CUSTOMER
Friendly and professional.
1/8/2022
Ben F. VERIFIED CUSTOMER
Good job, Robert!
1/8/2022
Edith M. VERIFIED CUSTOMER
Thank you so much Bryan. It was a pleasure working with with you. You were attentive, professional, and courteous. Much appreciate it. Thank you
1/8/2022
Sonia R. VERIFIED CUSTOMER
Joseph was wonderful! Will definitely be coming back for my next services!!
1/8/2022
Lisa M. VERIFIED CUSTOMER
Great service:)
1/8/2022
Guy B. VERIFIED CUSTOMER
Tom is the best!
1/8/2022
Christina B. VERIFIED CUSTOMER
Raul is best! Ultra professional from drop off to pick up of our car. Amazing service always and shout out to Tom Brucks who always remembers us and treats us like VIPs.