The Car Group

Mat provided excellent service! Thanks

Samuel Tong was very helpful, courteous and knowledgeable concerning my vechiles service. He answered all my questions and concerns.

Norm Reeves has the best service department hands down !!!! Joseph is fantastic and those including Christopher that worked on 1/13/22 were very professional. I can't say enough.

Thanks for checking my car and resolving the issue very fast

John was very sympathetic to the reason couldnot purchase a new vehicle o to my failing eyesight and I appreciated this??

They left my valve stem covers off

Benito was amazing I am a loyal customer to this dealership and tend to always deal with Benito he is such a great employee makes my day every time I go get my car serviced see you in a couple of months ! Thank you !

Kevin was great! I moved out here for college and had never serviced a car before nor do I know anything about cars and Kevin was patient in explaining and advising me in terms of the best decisions to make for my car. He’s the best! I can tell Kevin’s one of your most valuable employees based on my first experience!

Excellent Services

I freakin love Josue!!! He always gets things taken care of. He always makes me spend a lot of money but that’s not his fault. Nah seriously you guys do good work. I’m always happy with the service I receive there

John is amazing. I have been coming to Cerritos Infiniti for years and have always noticed John's hard work, and dedication to customer satisfaction. He is a true leader anongst his peers, jumping in to help anyone. I hope Infiniti recognizes his value to the brand.

Thank you

Cheyne Riggs was the best. Stayed on top of things, kept me informed and got me taken care of. The world needs more people like him. I thank you!

Vic is the best I have ever worked with at the dealership.

Manny is an excellent employee His attentiveness was on par. Look forward to working with him again. Thank you.

Great service

Ivette was very professional and informative as always.

Keep up the good work Juan Ramirez! You did an excellent job dealing with your customers and I’m very thankful for your services thank you and God Bless you!

I would like to leave a comment regarding a service advisor at Norm Reeves Honda Superstore by the name of Ruben Marquez on Wednesday January 12th, 2020. Mr. Marquez reached out to keep me updated on the status of the service of my vehicle and informed me that the complete the service of my damaged tire would cost $247.95 which I could not afford and consequently declined. Mr. Marquez advised against taking the vehicle due to the damage of the tire and I insisted I would come and collect my vehicle and get the tire replaced somewhere that I can afford. Mr. Marquez then felt it necessary to tell me that I would end up "Stranded on the side of the road". As if that weren't already completely unprofessional, impolite and entirely unnecessary; Mr. Marquez took it a step further by including in his notes on my invoice "Customer[]...will leave the vehicle stranded on the side of the road." My interactions with Mr. Marquez over the phone felt as if he was employing scare tactics in order to get me to complete the service for the $247.95 fee by suggesting I would end up stranded by the side of the road if I didn't approve the repair with Norm Reeves Honda Superstore. The personal comment in the noted of the invoice that (I, myself) the customer will leave the vehicle stranded on the side of the road felt very spiteful and petty. I don't trust Mr. Marquez to provide any service in the future to any vehicle I may have serviced with Norm Reeves Honda superstore and if this is a reflection on the 'quality' of professional from Norm Reeves Honda superstore then there is also a great deal of consideration to having any service done at this location entirely.

Thanks Yvette was very nice and took my car in without an appointment Jacoby was very helpful and I'm in the process of buying an Accord with him. He sold me the Clarity 2 years ago, and I really live that car!