Didn’t get an answer on why the car thought the wrong tire was losing air. Was it not reset when the tires were rotated earlier? The alert thought the leaking tires was where it used to be before rotating. Also the tire was almost twice as expensive as at discount tires???
11/16/2025
Steven W. VERIFIED CUSTOMER
To much going on no
One seems to know what they are doing in terms of how to help the customers : example I was told to go 3 different places to pick up my car and the advisor waived me off since he was walking off and taking a phone call . Extremely unprofessional. No one really in charge to restore order . I was extremely upset and dissapointed . I normally go to Scott Robinson in Orange but decided to give you guys a chance since I bought my car here . Upon check out I was never updated on the defective seals on my car nor the outcome of the inspections or the expected repair estimated date . I hope you can take this constructive criticism and use it as a training tool to help the staff understand the needs from the customer expectations point of view . Thank you
11/16/2025
Ivory C. VERIFIED CUSTOMER
Nicole was friendly and welcoming.
Estimated work time was 3 hours but received vehicle back in half the time.
11/16/2025
Gretchen T. VERIFIED CUSTOMER
Very helpful, professional and fast service.
11/16/2025
Natasha B. VERIFIED CUSTOMER
Honestly I am so happy I with the service from the moment I drive up from Pablo and Mike! I had an appointment for my breaks to get checked out plus a noise that my Honda CRV hybrid Sport makes when I back up and Mike was very informative of that apparently normal in hybrids so it’s very reassuring and my brakes were in good condition! Thank you again!!
11/16/2025
Brian P. VERIFIED CUSTOMER
It was an easy time and Ivette was very communicative. Would recommend P0
11/16/2025
John I. VERIFIED CUSTOMER
When I arrived for my service appointment, there was a line of cars waiting for service writers. Even though there were several cars in line ahead of me, my appointment was honored and my service was completed in a timely manner. I appreciate Karina and Norm Reeve valuing my time.
11/16/2025
Carol J. VERIFIED CUSTOMER
Very nice and efficient service by Edward.
11/16/2025
Toong Y. VERIFIED CUSTOMER
Excellent service
11/16/2025
Cesar M. VERIFIED CUSTOMER
Everything was a great experience! David Ochoa was extremely friendly and helped me out a lot to get what I needed. Even the gentleman who drove the shuttle was also very friendly! There wasn’t any pressure or bullying on getting things for my car which I liked a lot! Thank you to your staff for a great experience! Will for sure come again!
11/16/2025
Jason F. VERIFIED CUSTOMER
Quick and direct thanks for helping
11/16/2025
Lazaro U. VERIFIED CUSTOMER
I am extremely satisfied with your service
11/16/2025
Bharat P. VERIFIED CUSTOMER
Respresentive was unable to provide wheel alignment service details performed and checkout
Once payment was completed
11/16/2025
Graham D. VERIFIED CUSTOMER
Viviana is always great and always helpful. Our experience with her has our service advisor is one of the reasons why we always trust Norm Reeves HB with the service of our Hondas.
11/16/2025
David Z. VERIFIED CUSTOMER
everyone isvery nice and oil change is very fast thank you guys
11/16/2025
Yolanda Z. VERIFIED CUSTOMER
Thanh was very helpful. Thank you very satisfied service
11/16/2025
Norberto R. VERIFIED CUSTOMER
Excelent job
11/16/2025
Celeste W. VERIFIED CUSTOMER
Thank you for keeping my Honda working
11/16/2025
Jazm J. VERIFIED CUSTOMER
Ram is always excellent to work with! He’s very professional and friendly.