The Car Group

Ernesto is awesome. I had to take my Car in without an appointment and he quickly made time for us to help us out. Extremely professionally and very customer folks. Why I continue to take my car to Notm Reese vista.

Andrew provided exceptional customer service! He was patient, knowledgeable, and went above and beyond to make sure everything was taken care of. Truly outstanding support—thank you, Andrew!

You're welcome

Simona is friendly, knowledgeable and expedient. I observed her stay calm under pressure and seemed to have her customer’s interests in mind. It was my first time at this service center and Simona and the staff certainly made a great impression. Thank you.

Thank you Edward!

He was very helpful with my service needs and I appreciate it. Thank you!

Manny is professional in dealing with me and explain what is recommended in doing the car service.

Chris was great. He checked my tire pressures I had low tire alarm. He also went ahead and did a 15 step inspection. He was very knowledgeable and patiently explained to me the results of his inspection also update my radio app.

Was not satisfied due to my coupon not being applied. I was reviewing my invoice and saw that no adjustments were made to the totals. I asked the advisor if the coupon had already been applied just before I paid and was advised it had already been applied. Upon review of the invoice this morning I noticed there were no adjustments. I called the service center and was told the advisor or manager would give me a call back but I did not receive that call.

Great people at your place. Very professional and considerate. Do appreciate it. Keeps me coming back

The issue with my car wasn’t solved. It’s having the same issue the day after picking it up. There was minimal communication on updates during the entire week it was there. I had to constantly reach out for them.

Joseph Vargas help me get for another smooth service and explain all the remaining thing to do and to watch in my car.Appeciate his help and very helpful person.Looking forward to see him again in the next regular maintenance on my car thank you.

Excellent customer service, I look forward to returning in the future for any other services my genesis might need.

I don't want to hear from Hannah again so there's no need to have our Norm Reeves Honda Vista Rep contact us. She didn't represent your company very professionally, and we will not be taking our Honda back to your dealership for service in future. We dropped off our Pilot for service on 11/6, before 8am. It wasn't ready the next day so you kept it over the weekend. Hannah didn't contact us about the vehicle on Monday until my husband called her to follow up. He was in Florida on a work trip and still had to take time out of his schedule to call her. Hannah then called me - The Wife - an hour before closing on Monday to tell me the car wasn't ready. She promised to call me Tuesday to arrange pick up. She didn't follow through. I called your dealership first thing Wednesday morning and left a message for Hannah. I tried calling again when she didn't get back to me, and your robot service wouldn't let me leave another message. So there was no way for me to speak to a human being after leaving my first message. My husband had to take more time out of his work week to pick up our Pilot on Thursday afternoon, after flying back into San Diego at midnight the night before. Your cashier didn't charge us for the oil change, and my husband should have just walked out but he didn't. He told the cashier that we owed for the oil. I would have let you pay for it - the very least you could do for the crappy service and week of leaving me without our SUV. You guys ****. We'll find another dealership next time, even if it's farther away.

I’ve been taking my car to Norm Reeves Honda for over 30 years. All the service advisors that I have come across are just there just to fill out a paperwork. Jonathan Romero has been the only Service advisor that has the knowledge to help you more than just to fill out paperwork, he has gone above and beyond on I’m helping me with my problem with my car. I would recommend to my friends to see Jonathan Romero when taking their car in for service.

Thanks for taking care of my car. Trevor was helpful and was able to help me get my car serviced.

A couple of items were not performed. I took my car to service on 11/08/2025 Today I get notification regarding my oil on my car. I’ve never had issues with it especially after being serviced .

I can’t thank you enough for the wonderful service you provide at Norm Reeves Honda. My service writer Ramblin Diego is always very supportive and knowledgeable about Honda engines and maintenance. The quality of service at Norm Reeves is 5 stars. They really care about the customer and the repairs are always done right the first time. I trust Norm Reeves and their staff for keeping us safe and on the road. I thank you and my family thanks you. All the best Ram and happy holidays.

Ram was great! He communicated well and my service was done very quickly. I appreciate Honda’s service!

Courteous and interactive.