Sal did a good job of advising me. No pressure to do any additional service. Advised me on what my vehicle needs. I will gladly return for any service needs on my car.
11/19/2025
Ali Z. VERIFIED CUSTOMER
Great service. The service manager and mechanical staff were dedicated and amazing. What a great group of professionals.
11/19/2025
Silvia H. VERIFIED CUSTOMER
Great service
11/19/2025
Chris M. VERIFIED CUSTOMER
The service I needed did not get completed. When I called the service rep be did not return my call if he did I would not have to take the time again to take the car back for the correct service.
11/19/2025
Gerald W. VERIFIED CUSTOMER
Eduardo Millan is my Service Advisor and has always done an excellent job of keeping me in the loop as to my service status, etc.. He gives me great advice as to which services I am due for and the reasoning behind it. He is the best service advisor I have had in all the years (since 2016)that I have had my truck serviced at Norm Reeves Ford.
11/19/2025
Mantas S. VERIFIED CUSTOMER
Everyone was very helpful and ready to make sure the car I just bought was ok since the check engine light came on. They couldn't figure out why but they did try. The only thing is they didn't fill up my gas like they promised since I had to come back twice to get the car I had just bought checked out.
11/19/2025
Silvia R. VERIFIED CUSTOMER
Benito has provided excellent service throughout 10 years or more on our Honda cars. Thanks Benito for your good support during the past, excellent recommendations to follow up on our cars. Keep up the excellent job done.
11/19/2025
Miguel A. VERIFIED CUSTOMER
Always excellent and professional service on my car. Thank you Valeri.
11/19/2025
Ramon A. VERIFIED CUSTOMER
I will be looking forward to filling it out
11/19/2025
Paul C. VERIFIED CUSTOMER
Mariela is absolutely THE BEST! She is so efficient, professional, knowledgeable, friendly and takes care of us. Genesis/Norm Reeves is lucky to have her!
11/19/2025
Jaennie H. VERIFIED CUSTOMER
Kyle is always great!.,..Hands down he provides the best customer service each time I visit.
11/19/2025
Thomas K. VERIFIED CUSTOMER
Great Service Department! Best I ever experienced. John was very professional and answered all my questions and was very helpful. Thank you.
11/19/2025
Paige/ Richard. VERIFIED CUSTOMER
Good job
11/19/2025
Berenice R. VERIFIED CUSTOMER
Great service and fast
11/19/2025
Daniel R. VERIFIED CUSTOMER
Great customer service and quick service
11/19/2025
Fareed M. VERIFIED CUSTOMER
First I arrived at 10 am and told I have to drop off the car because it may take up to 5hrs to have the car ready, then I am told by him just to sit and wait for the ride back to my place, and no info how long to wait for the ride just sit and wait, then after 1 hr and 20 minutes the shuttle came. I got no update about when to get the car up to 5:30 pm, it was the worest experience ever, I have been waiting from 10 am up to 5:30 pm to get my car, with no update about what is going with the car all this time.
11/19/2025
Amir K. VERIFIED CUSTOMER
Great thanks
11/19/2025
Joselito A. VERIFIED CUSTOMER
Excellent service
11/19/2025
Jorge P. VERIFIED CUSTOMER
Great services good information and very professional
11/19/2025
Jose G. VERIFIED CUSTOMER
Mike did an awesome job, set expectations with high communication skills.