fix this app. nothing happened when i clked submit. did you get my other mssg or not. jhope so bcause i forgot what i said
11/22/2025
Lisa G. VERIFIED CUSTOMER
Mariela was communicative and professional. She kept me updated on the status of my vehicle. I did have a couple of concerns with the car pickup company but hope to receive a separate survey about that.
11/22/2025
Joshua V. VERIFIED CUSTOMER
Yall did not cover a simple warranty issue. Your techs had a ton of unreasonable excuses for not doing work to my Bronco.Nothing got fixed, including a recall issue. My wife an I had to call for updates. We drove a rental for 4 days that we had to pay for ourself. I felt completely not valued as a customer.the only reason I got my Bronco back was because my wife and I came in to get updated on the vehicle. Nobody had given us a call or text or email with any update for the four days that the bronco was with yall. This is the reason why most people do not want to bring their vehicle to a dealship, is because the lack of care that goes into a customer's situations. I use to refer people to this Ford Dealer to buy vehicles. I am a four time buyer of vehicles at this dealership. Due to this experience I had with the service department working on my vehicle, I will no longer be buying future vehicles from this dealer and will no longer refer anyone to Ford in Cerritos.
11/22/2025
Keith W. VERIFIED CUSTOMER
Your team makes it so easy.
11/22/2025
Nancy N. VERIFIED CUSTOMER
Service was excellent
11/22/2025
Jose R. VERIFIED CUSTOMER
Multi point check was not good , my wiper blades was unusable and check point said it was on perfect conditions, after service I went to parts dept and got a new set of blades and replaced ….
11/22/2025
Blanca G. VERIFIED CUSTOMER
She didn't help me when I asked after two hours and she said I already talk you
11/22/2025
Joy A. VERIFIED CUSTOMER
Excellent service and, friendly and on time, I will be back, thank you Mr Q
11/22/2025
Christine P. VERIFIED CUSTOMER
Good workmanship -:)
11/22/2025
Naomi M. VERIFIED CUSTOMER
She was very nice, polite and, I received the best treatment ever!
Thank you!
The service was VIP
11/22/2025
Lourdes L. VERIFIED CUSTOMER
Enrique was very helpful and also very kind. He will always attend my calls or if he wasn’t able to answer he always call me back appreciate the work he did because he did it well done thank you very much..
11/22/2025
Juan C. VERIFIED CUSTOMER
It was quick. I appreciate that.
11/22/2025
Jose O. VERIFIED CUSTOMER
The service was great. They even offered a ride to where I needed to go while car was getting serviced.
11/22/2025
Ken L. VERIFIED CUSTOMER
Great service today.
11/22/2025
Luis A. VERIFIED CUSTOMER
Great service!
11/22/2025
Rita S. VERIFIED CUSTOMER
He was amazing and pleasant
11/22/2025
Araceli V. VERIFIED CUSTOMER
Very professional
11/22/2025
Shannon F. VERIFIED CUSTOMER
She was very sweet and knowledgeable great communication with me about my vehicle .