The Car Group

Alejandra González es muy servicial y se preocupa por dar el mejor servicio

Excellent customer services and Benito is thoughtful kin his advice and trustworthy in all his devisions. He is an asset to the company.

No clarity or justification on scope of work to be performed for vehicle. Took much longer than committed timelines. Was rude and didn’t provide the correct estimate. Highly disappointed ????

Great service

I am a returning client of Rosalina for her excellent customer service, thank you!

Great and fast service from Julie and Honda !!

I scheduled my maintenance appointment online and made sure to add our preferred service advisor Benito Torres . Upon arrival my daughter was greeted and helped by Benito . He was quick to offer his assistance and made the process very simple for my daughter. As always we appreciate his kindness, professionalism and knowledge.

Very professional. I love the new video feature where the technician shows you what’s wrong with the car, the undercarriage and parts to replace.

Very professional both driver and customer service thanks 2 all who participated

She is very nice and knowledgeable

I called for a regular maintenance appointment. I asked how much it was going to be. I was told $89.99. I get there and I’m told it’s time for a 90K review. Ok fine. Parts ended up being $108 and labor $278 which seems way out of proportion. The total was $369. It reminded me of another time, I had a simple bulb replacement, a few dollar item, and was charged something like $80(?) for that! I was then told I needed three other things done and the total bill would be over $1,000 plus. I wasn’t expecting to spend so much time or money and found the entire experience surprising and frustrating. I hated the creeping time and price increases. The work probably is needed but it’s difficult for me to know since I’m not an expert Still, as it stands, I’m just going to take my car to Mexico to have the work done and save a few hundred dollars. Last oddity…When I got my car back, someone had spilled a drink on floor of the passenger side. It wasn’t a huge spill but it looks like they went through my glove compartment, founds some napkins, but still left a couple of wet ones on the floor. My registration and insurance was also left on the floor. It fell out when they went through my glove box. I’ve never seen such a thing by a mechanic or Toyota.

Very accommodating being that I arrived without an appt, late in the day. I was super grateful for the help I received!

Courteous and great customer service. Went through all items I requested and other items that my car needed.

10/10. Robs the best, Period!

Great reception. Noah was helpful as I was looking at different car models..I will return for my next service..thanks

He\nIs the best advisor they have there always a pleasure to Work with him , he is very knowledgeable and Professional thank you

Very happy with the service. It was done quick and I wasn't waiting long.

I've always had a very positive experience with Norm Reeves Honda of West Covina. The staff have always been very friendly and helpful. Definitely a loyal customer.

Eduardo is the best. Great service coordinator. Will continue to come to him in the future.

Awesome and friendly fast service.