The Car Group

Rosalina was fantastic! Very informative, helpful and friendly.

Great job, Keep it up!

Ram, the service writer again gave me great service. Very good communication skills and very professional. I will continue to get my Honda serviced here.

Charged $200 to even look at the issue, then called and said another $750+ more for “further diagnostics” into the issue (which of course did NOT go toward repair). Then unable to even give ballpark quote if they did figure out issue. Then proceeded to tell me if they broke the panels, they would not be liable due to “age of the car”. Only brought car here as I felt this was an issue that Toyota had likely had experience in as it’s a Toyota car. Was told by adviser they were unsure where motor of door was located? It’s a TOYOTA and you are a Toyota service center?? Ended up paying the $200 for it to be with you all for 3 days with no update until second day at 5pm. Took it today to be fixed elsewhere as soon as left your lot. Was given quote by other place within 3 hours with price to fix $1100. I will never return with any Toyota car we own again to this dealership for service (regular maintenance or otherwise). I had planned on buying a new car with cash soon and will take my business to another dealership. Not sure who in their right mind would agree to $1000 just for diagnostics?? With no ballpark figure on what it would cost for motor vs electrical. Will not recommend anyone to see you for service or to purchase a vehicle. Current tactics just seem a way to get more money for not actually doing anything.

I will believe that when it happens. So far that has not been the case. Dylan was helpful today.

He was very friendly and made sure I understood everything before I left

Excellent service

Great and extremely fast service. Got me in and out at record time!!!

Robert told me he would provide an update on my vehicle status before the shop closed, but that did not happen. I had to call the shop personally but still don’t get an answer until after the shop closed. Fortunately, I was able to pick up my vehicle through the sales department- on the completely opposite end of the dealership floor from the shop. Also, not entirely a big deal but my vehicle was parked nose in instead of nose out like the others and my light switch was turned to off instead of auto as I had it when I turned my vehicle in.

great communication

I’m very happy with Mr. Ruben Marquez attention to detail regarding maintenance of my vehicle.

The service was super. Louis is very knowledgeable and was a great help to me. I look forward to seeing him at my next visit.

I am not able to get the hood latch to work after taking my car there for oil change.

Find A deep scratch to my vehicle after service. I want to know if this was an incident before going in for service or after the service. But I don’t know who to contact because I remember you guys taking pictures of my car before coming in, but I would like to see those pictures.

Pablo was fine, but not as friendly as others I’ve experienced in the past…. You would benefit by training him to make eye contact and take a personal interest in Norm Reeves Clients, relationships are important! Merry Christmas ????

Very efficient

Always treated professionally and they listen to my concerns and explain my vehicle needs in great detail and in order of importance. Thank you Team!

Hello, the new company that you are using to pick up and deliver serviced cars is very convenient.

Great costumer service .

Jayden was very communicative and helpful. He made my first experience at this service center seamless. Kudos!