Thank you for the excellent services I was very very satisfied
12/28/2025
Roberto S. VERIFIED CUSTOMER
Quick service.
12/28/2025
Steven M. VERIFIED CUSTOMER
I had a question for Valerie and it was very hard to get a hold of her. I had one question for her and my car was completed before I was able to get a hold of her and ask if my spark plugs needed to be replaced as she mentioned when I dropped off my car. I don’t believe that my spark plugs were even checked at all. The video I received only shows the mechanic looking over the engine quickly and didn’t mention anything about the spark plugs. A second issue I had was Valerie said I will receive $45 discount based on the cost that u was going to pay, she even calculated the costs over the phone when I finally got a hold of her. When I got to the Norm Reeves to pay, she said that the amount of my discount was lower for some nonsensical reason. I’ve been going to Norm Reeves for decades, but the service I received today was disappointing.
12/28/2025
Claudia B. VERIFIED CUSTOMER
Michael was very nice and provided very good service and explained the issues for my car. He was very helpful.
12/28/2025
Juan N. VERIFIED CUSTOMER
great service by Ramblin
12/28/2025
Mia H. VERIFIED CUSTOMER
Always the best service with Johnathan always very helpful and understanding
12/28/2025
Apw Knox-Seeman. VERIFIED CUSTOMER
Excellent communication
12/28/2025
Jose L. VERIFIED CUSTOMER
Reliable and efficient
12/28/2025
Francisco F. VERIFIED CUSTOMER
I am missing some parts related to my wheels
I’m hoping we can resolve this in a prompt manner
12/28/2025
Christina B. VERIFIED CUSTOMER
Alex was very helpful and communicative. Thank you
12/28/2025
Judith W. VERIFIED CUSTOMER
Calm, clear, sympathetic
12/28/2025
Jesus G. VERIFIED CUSTOMER
Awesome customer service, awesome personal
12/28/2025
Jeffery F. VERIFIED CUSTOMER
Very happy with GM Kevin, but Ramiro was not only cranky, he did that thing where they check off that I declined tire pressure check, which I certainly did not. My tires were all under inflated and the warning system came on, so I had to stop at a gas station and inflate them myselpf.So petty.
12/28/2025
Benito M. VERIFIED CUSTOMER
Great job!!
Ramez told me it was going to have it ready in a hour and sure did it was ready
Thank you
12/28/2025
Mayra Z. VERIFIED CUSTOMER
Profesional and concise. Thank you.
12/28/2025
Hannah H. VERIFIED CUSTOMER
Tony and the entire service team was great!
12/28/2025
Douglas N. VERIFIED CUSTOMER
Kyle has always been great. He has always kept me informed and done what's been needed. I've had good service at Norm Reeves Genesis of Cerritos.
12/28/2025
Amelia M. VERIFIED CUSTOMER
Benito is a very helpful Service Advisor, he listens and provides suggestions as solutions to your cars issues. He does not push unneeded service onto you just to have a sale. He has been mu servoce advisor for about 20 years now, so that alone should say something aboit the service he provides.