The Car Group

100% Very happy with the whole service.

Service was great from start to finish. The service was friendly and fast. It took less than an hour.

my car was promised by 1:15 and i had to call the dealership at 3:00 because there was no update whatsoever on the status of my car. when i called, my technician was not available to give me an update. finally, i went to pick up my car and the service person that was helping me was not at his desk but he was sitting somewhere else on his phone. when i asked the man at the front desk if my service person was available, he said “yes that’s him in the hat” and he said he would call him up for me. i waited and watched and as my technician was walking out, the other associate finally told him that he had a customer waiting for him. i’m assuming he left for the day because my service technician didn’t bother to look back, he just laughed with the other associate and left. when i went back to the front desk to ask who can help me with my car since my technician left, he gave me a vague “just go to the back and someone will help you.” finally, i had to ask a woman in the back if she could help me and she, understandably, was confused because she did not have my paperwork since she wasn’t my original service technician. i had questions regarding my service that she could not answer but at that point i was too frustrated to even try to talk to anyone else so i had to sign and then leave.

EXCELLENT Service Advisor Miguel!! Just wonderful!!

keep up the good work.

John was was nowhere to be found at time of pick up, went in to look for help to pay saw some big dude with thin slick back hair and from the getgo he was bothered that I asked him for help,told him the vehicle model he walk away say "that doesn't f***ing help me" I asked the a**hole what's the deal with the attitude hes just turned red and started breathing harder than he already was. Poor service this time

Very kind and helpful!

Rudolph Wilson consistently goes above & beyond for customers. He is the most helpful & competent customer service representative I have ever dealt with at a dealership

Edward Obando attended to my vehicle with utmost professionalism. Discussed with me the things my car needed at this point. Clarified points that need to understand. He is over and above than I expected of him. Courteous, kind and explained everything I asked him about my car . I’m so lucky that he was the one who attended to me .

I came on my appointment time 11:30, as per the advisor it will take up to 2.5 hours. I asked the advisor for updates when I saw him after 2 hours, promised to come back to me, he did not, sent him message on the number provided by toyota when they got my car but again no answers. It took me up to 14:30 to get my car ready after me have to go speak with him for the 3rd time when I discovered that my car still not inn yet.

Thank you again for the quick and honest service.

Service Manager made this visit worth it by reaching out in advance to help us with a discount on a big item service.

Maria’s customer service was great. She was very supportive, as all the service reps; however, the problem still is not fixed. This is my 7th trip to the service department and at this point, I believe I bought a lemon.

Julie was nice and service was fine. However, the way she checked me into the system did not register or associate my Husbands scheduled appointment for the service I was there for, so he got a notification that we missed the appointment.

I haven’t received my truck yet Is still there because it was dirty inside or something melted next to my shifter

Michael was super helpful and was able to get me in and out before the time we expected.

I went there around 1:30 pm they call for having a appointment but when i went there the service staff said he can’t do anything for the update for the service and it will take more then 4 our 5 hours so what happened when you been waiting and still they did fix the issue so I don’t no what to say anymore and I have to go back to drop off the car again to fix the update service problem . So next time when. Someone make a appointment to make sure they do there service inside waiting for and then there is nothing done with it

John was great but his team’s lack of communication to him messed up my entire day. To make things worse the shuttle van broke down! John’s quick thinking solved that problem! He sent an Uber to pick me up so I could get my car! That was awesome.

Joseph has been great throughout the process but the issue is still persistent and the tech put in the wrong transmission fluid while doing the repair. The paperwork shows HCF2 CVT fluid used where the recommended 9 speed transmission fluid is ATF DW1. Follow up requested.

Service rep was awesome, extremely knowledgeable.