Francisco did an excellent job keeping me informed and explaining the costs of the repairs. He also offered alternative solutions such as an extended warranty. We are still waiting for that quote back to cover is for future issu s. Overall great experience.
1/20/2026
Cindie S. VERIFIED CUSTOMER
I was upset when I first came in, but Jesus was very calm in dealing with me. He was very professional
1/20/2026
Laura I. VERIFIED CUSTOMER
Very professional to work with this staff
Appreciated the transportation to and from work
1/20/2026
Guillermo B. VERIFIED CUSTOMER
Helpful and professional service technician.
1/20/2026
Darrius B. VERIFIED CUSTOMER
Great communication and fast and efficient
1/20/2026
Lucy M. VERIFIED CUSTOMER
I have no complaints about the service on my car and I acknowledge that I chose a busy day to have my service completed and expected a long wait time. I took the opportunity to use the shuttle service to go home instead of waiting in the waiting room. When I got the message that my car was ready over an hour earlier than expected, I called about getting a shuttle back. I called twice and texted twice and still hadn’t heard back after nearly an hour. I had to call the main number just to get ahold of a person who could update me about the shuttle, but they informed me the wait would likely be longer still. I’ve never had any problem with the shuttle before and I was disappointed by the lack of a response. I didn’t want to wait indefinitely in the hopes that my request would be acknowledged, so I got back to Norm Reeves another way.
1/20/2026
Thu Van. VERIFIED CUSTOMER
Good service
1/20/2026
Jane S. VERIFIED CUSTOMER
Ruben was very polite and explained what needed to be done to my car. I asked if he could have his mechanics work on the car right away as my husband is hospitalized and I needed to return to him as quickly as possible. He said he would try to have the car done by no later than 230 but it ended up being done by 12:50 PM. I was surprised and very happy that I got the car back earlier than expected and was able to join my husband at the hospital. Thank you for the great service.
1/20/2026
Sonia Maritza. VERIFIED CUSTOMER
Tardaron demasiado para un canbio de aceite tardaron 4 horas es demasiado des de las 7 asta las 11:30 y si no vamos a preguntar no avisan que esta listo
1/20/2026
Maria C. VERIFIED CUSTOMER
Got the problem resolve happy with the service
1/20/2026
Ky N. VERIFIED CUSTOMER
Pablo was professional, knowledgeable and went above and beyond my expectations. Give this man a raise!
1/20/2026
Shakari S. VERIFIED CUSTOMER
Joseph was great !!
1/20/2026
Ephraim C. VERIFIED CUSTOMER
He's cool
1/20/2026
Eduardo B. VERIFIED CUSTOMER
Thank you Julie for all your help and professionalism
1/20/2026
Lynda S. VERIFIED CUSTOMER
Great service, as always.
1/20/2026
Quan T. VERIFIED CUSTOMER
Great and helpful staffs !!!
1/20/2026
Joel F. VERIFIED CUSTOMER
Very knowledgeable.
1/20/2026
Jorge O. VERIFIED CUSTOMER
Very good service
1/20/2026
Omark H. VERIFIED CUSTOMER
As always great service. It did take a little longer than normal to get my car to me once it was ready (20 minutes), but Tony did come out two times to give me updates about my car which again speaks to great customer service. Thank you, guys.