The Car Group

It was a holiday today. It was very busy. I was not in a hurry. My car was finished being serviced within an hour and a half. I am always more than satisfied with the service that Julie and the rest of the crew have to offer! I love my Honda and I love the service that I receive from the service department. Thank you, Cecelia A Rodriguez Good people equal good company!

Leo was very informative and helped me with getting my oil change as well as getting my safety recall done very fast.

Joseph kept me informed throughout my car maintenance. He is very conscientious.

Ruben has always been very helpful and offering the best ways for taking care of my vehicle.

Candace was great. She was responsive via in person conversation and via messaging system. Clear, concise, and helpful.

Mike was polite and professional keeping me informed on the status of my vehicle. Also advised me of my issue and had the issue fixed.

To start, I understand that your team was busy today but that is no excuse for poor customer service. I initially waited 30 min from my appt time to speak to a technician. When the tech came out to speak with me he failed to notify me to leave my glove box unlocked so that the mechanics can change out my cabin filter. As a result of this the mechanics left the cabin filter on my passenger side seat without a box or any kind of packaging. Also the technician that I worked with today treated me with a passive aggressive tone. In the past when I’ve gotten maintenance done with Toyota the tech goes over brake life, tire tread and the overall condition of my vehicle. They also inform me of any upcoming service recommendations to keep in mind for my next visit. This tech did not, when I asked him for the print out he seemed bothered and annoyed by this request. When he did eventually print this paper out to me he still failed to go over it, instead handed it to me and told me to have a good day. Thinking back on my previous encounters with the techs of norm reeves Toyota this definitely goes down as one of, if not the worse experiences I’ve had. I will need to seriously consider if my money would be better spent at another service provider. Thank you.

Great service by my advisor. Helped me even though I didn't have an appointment. Thank you very much. Keep up the great work/customer service.

I trust and appreciate you.

Hannah was excellent, kept me updated the whole way through. Great personality super upbeat. Tech did a great job kept my car very clean. Norm reeves Honda always takes great care of me.

I have requested Michael Barr every time I go to the Cerritos Norm Reeves. Initially, Michael was friendly, efficient , and demonstrated all around excellent customer service. Since then, I now always request him as my Service Advisor.

I thought they'd at least wash the car after servicing.

I was very pleased with Trevor's service today. He exceeded my expectations, a rare occurrence with Norm Reeves Honda. No complaints at all with today's service! Thank you!

Hannah was responsive and recognized my military affiliation upon checkout.

Julie went above and beyond to ensure my car was delivered to me within the delivered promised time. I also appreciate the honesty.

Complete in total dissatisfaction not only because of the price is ridiculous which maybe understandable but the lack of communication, the wait time, and knowledge of the employee/‘s is unacceptable. It is highly expected of all Norm reeves Honda employees to be able to help customers with 100% satisfaction. Waiting five hours to be advised you that a flat tire is the reason for your psi light malfunction is. extremely unacceptable and been dishonest with customers is completely unacceptable.

Viviana was very kind and helpful during my visit.

Excellent service & fast service

Very satisfactorion very knowledgeable and very helpful

Genaro definitely helped me today with providing my my service and information for my Honda and was satisfied with my experience.