Joseph was attentive to my needs and provided great customer service
2/17/2026
Martha C. VERIFIED CUSTOMER
Trevor is very Professional and helpful. He gives me sincere feeling of trust. Thank you Trevor.
May God Always Bless You.
2/17/2026
Antelma C. VERIFIED CUSTOMER
Excelente
2/17/2026
Jeffrey A. VERIFIED CUSTOMER
Nice work! Fully resolved all of the “Assist Codes” that appeared post battery charging performed according to the Honda owners manual. ????????
The engine bay cleaning was exceptional. Ernesto was very professional and explained the service activity in detail. Overall, the service exceeded expectations. Again, Nice Work!
2/17/2026
Teresa B. VERIFIED CUSTOMER
Alex seemed annoyed with my basic questions. Didn’t not want to explain what the point inspection included. Just pointed at paper and repeated it. I left with tires being checked and nothing rose.
2/17/2026
Jennifer D. VERIFIED CUSTOMER
Rosalina has always been so very helpful. She goes above and beyond to ensure that I understand what is going on with my car and how things will proceed. I really appreciate her friendly attitude and super knowledgeable demeanor. She is an asset to Norm Reeves Toyota!
2/17/2026
Ashley R. VERIFIED CUSTOMER
Jonathan was very responsive, friendly, and knowledgeable. He made me feel at ease when getting my car serviced!! 10/10 would recommend others contact him for their car needs!
2/17/2026
Jennifer R. VERIFIED CUSTOMER
Service was quick and my technician was friendly and helpful.
2/17/2026
Michael S. VERIFIED CUSTOMER
Thank you for adding air in my tires after the car was serviced. Nice touch.
2/17/2026
Stacy H. VERIFIED CUSTOMER
I had to bring brand new 2025 Pilot in 2/9 and 2/11. The second time in resulted in my car having to be left. The issue was the SRS system saying there was a problem. I brought it in on 2/9 and they checked everything and couldn’t find the issue. The next day it was on again. I couldn’t bring it in until the next day. The dealership paid for a rental car and said they needed it for 3-5 days. On 2/12 I was told the part was in so I said I could come and get it. I was told to wait until the next day. When I spoke with Mike he said they wanted to keep testing it by driving it. I told him that doesn’t make sense as there was never an issue while driving, that it was only when I started it in the morning. I come to pick it up and find out they put 105 miles on my car. I was then told they filled the tank to what it was when I dropped it off. Basically I was being told they don’t usually put gas in. I had to drive back and forth two times for my BRAND NEW vehicle. I’m shocked that they couldn’t think of anything like fill the the tank. Extremely disappointed and this is my fifth Honda. I’ll stick with Honda but will need to find another dealership.
2/17/2026
Dave G. VERIFIED CUSTOMER
Always great service at HB Honda. Clayton does a good job for you guys.
2/16/2026
Danielle S. VERIFIED CUSTOMER
Always a great experience!
2/16/2026
Ryan J. VERIFIED CUSTOMER
Yet another great experience. Jesus is a fantastic advisor and always provides top notch service. I will continue to bring our car in and trust that
he will treat us right. Thanks again!!
2/16/2026
Mara A. VERIFIED CUSTOMER
Pablo Barbosa was amazing to work with! He made sure to explain everything throughly and keeping me updated through the whole experience. He’s patient , friendly and made sure I was taken care of. Pleasant experience. Thank you Pablo !
2/16/2026
Jung C. VERIFIED CUSTOMER
Hello,
After receiving the recent maintenance service for my vehicle at your center, I received the multi point inspection report that was emailed to me.
While checking the report, I noticed conflicting information regarding the brake inspection.
In the first email I received, the brake inspection was marked as “ Not performed.” However, after I contacted you with a question, the second email you sent showed the same item marked as “performed.”
To clarify the accurate service report, I would like to request the following documents:
1) The original Repair Order for this service visit - I would like to verify items that the technician actually checked and recorded.
2) The brake pad thickness measurements (in mm)- If the inspection was performed, the pad thickness values should be documented.
3) The original multi point inspection sheet - I am requesting the internal version completed by the technician, not the costumer-facing email summary.
I would like to confirm exactly what was performed during the service.
Please review and respond a your earliest convenience.
Thank you.
2/16/2026
Troy F. VERIFIED CUSTOMER
Will do
2/16/2026
Belen D. VERIFIED CUSTOMER
I’m always pleased with your service on my Honda pilot. From the person who checked me in, to Trinity who is very knowledgeable and helpful plus the coffee at the customer lounge.
Although dealership car services are a bit pricey I don’t mind paying because I believe that your mechanics always do a good job and put parts that are of good quality.
2/16/2026
Cheska C. VERIFIED CUSTOMER
Quick service and great customer service!
2/16/2026
Krystle M. VERIFIED CUSTOMER
David Ochoa was an amazing service adviser. He listened to my concerns and was very communicative while my vehicle was being serviced.