Yet another great experience. Jesus is a fantastic advisor and always provides top notch service. I will continue to bring our car in and trust that
he will treat us right. Thanks again!!
2/16/2026
Mara A. VERIFIED CUSTOMER
Pablo Barbosa was amazing to work with! He made sure to explain everything throughly and keeping me updated through the whole experience. He’s patient , friendly and made sure I was taken care of. Pleasant experience. Thank you Pablo !
2/16/2026
Jung C. VERIFIED CUSTOMER
Hello,
After receiving the recent maintenance service for my vehicle at your center, I received the multi point inspection report that was emailed to me.
While checking the report, I noticed conflicting information regarding the brake inspection.
In the first email I received, the brake inspection was marked as “ Not performed.” However, after I contacted you with a question, the second email you sent showed the same item marked as “performed.”
To clarify the accurate service report, I would like to request the following documents:
1) The original Repair Order for this service visit - I would like to verify items that the technician actually checked and recorded.
2) The brake pad thickness measurements (in mm)- If the inspection was performed, the pad thickness values should be documented.
3) The original multi point inspection sheet - I am requesting the internal version completed by the technician, not the costumer-facing email summary.
I would like to confirm exactly what was performed during the service.
Please review and respond a your earliest convenience.
Thank you.
2/16/2026
Troy F. VERIFIED CUSTOMER
Will do
2/16/2026
Belen D. VERIFIED CUSTOMER
I’m always pleased with your service on my Honda pilot. From the person who checked me in, to Trinity who is very knowledgeable and helpful plus the coffee at the customer lounge.
Although dealership car services are a bit pricey I don’t mind paying because I believe that your mechanics always do a good job and put parts that are of good quality.
2/16/2026
Cheska C. VERIFIED CUSTOMER
Quick service and great customer service!
2/16/2026
Krystle M. VERIFIED CUSTOMER
David Ochoa was an amazing service adviser. He listened to my concerns and was very communicative while my vehicle was being serviced.
2/16/2026
William W. VERIFIED CUSTOMER
Pablo was one of the best service advisors I’ve ever had. (I’ve owned 22 vehicles).. he was polite, respectful, I knew his job thoroughly. Every question I have he answered quickly and politely. He let me know exactly how long they expected my vehicle to take, and as soon as he found out, it would take a bit longer he called me so I didn’t need to come into the dealership and wait. Communication was excellent, which is what is most important to me.
2/16/2026
Jorge P. VERIFIED CUSTOMER
Prefect service
2/16/2026
Mark F. VERIFIED CUSTOMER
Mary is fabulous and takes pride in making sure the customer is comfortable. Answers all of your questions and is very knowledgeable.
2/16/2026
Omid M. VERIFIED CUSTOMER
Service was impeccable. Fast and very welcoming. I was in and out under an hour
2/16/2026
Neil P. VERIFIED CUSTOMER
I appreciate the follow-up. John Beck truly made the experience stand out. His professionalism, clear communication, and willingness to keep me informed throughout the entire service gave me a lot of confidence that my vehicle was being taken care of properly. I’ll be happy to complete the manufacturer survey and make sure his excellent service is recognized. Thank you again for taking care of my car.
2/16/2026
Franndo B. VERIFIED CUSTOMER
Good everything
2/16/2026
Warren H. VERIFIED CUSTOMER
Excellent person. Answered all my questions with ease and is very likable and easy to get a long with. His work ethic is amazing.
2/16/2026
Trung N. VERIFIED CUSTOMER
Ivette and the team delivered the usual great service expected!
2/16/2026
Oscar O. VERIFIED CUSTOMER
He was very helpful and attentive to answering all my questions. I would highly recommend people going to get service done with him!
2/16/2026
Donald H. VERIFIED CUSTOMER
Courteous and completely satisfied
2/15/2026
Rosa G. VERIFIED CUSTOMER
La atención y la información del estado de mi carro , lo que nesecita y por aver me enseñado donde estaba el problema de mi carro . Gracias
2/15/2026
Guadalupe C. VERIFIED CUSTOMER
Richard Juarez was very attentive to all my concerns. Explained everything and gave me the relief that finally my concers were acknowledged and a plan of action to fix them
2/15/2026
Philip Y. VERIFIED CUSTOMER
The Genesis app is very confusing. I would like to have a discussion with someone who is acquainted with the system and can possibly set it straight on my app.
Philip Y