First time in and first time dealing with Oscar. A great experience.
2/15/2026
Frank M. VERIFIED CUSTOMER
Norm Reeves Honda sets a high standard for customer service. I’ve come to expect great service and this trip lived up to those expectations. Well done.
2/15/2026
Pete H. VERIFIED CUSTOMER
Javier was transparent, patient and wanted to help out in every way. Thank you, Javier!
2/15/2026
Lennon C. VERIFIED CUSTOMER
Samuel was great to work with, had very clear communication and clear extensive knowledge of Civics in particular. If I need service again in the future, I'll be sure to look out for him!
2/15/2026
Lorie&Wayne P. VERIFIED CUSTOMER
Always receive great service
2/15/2026
Michael D. VERIFIED CUSTOMER
Wonderful. Service was smooth and easy. Will come back again and definitely recommend cerritos Honda to my friends and family or whoever owns a Honda vehicle. Thanh Sabatier was awesome and he definitely deserves a raise! I felt welcome and he educated me on stuff that I don’t know without feeling dumb. He was super professional, clear with communication, kept me updated throughout the process. I also appreciated that he was accommodating with small requests and made sure the car was ready before I got there. Great customer service overall. Also just want to point out that Thanh Sabatier was very friendly, approachable, and genuinely positive. You can tell he genuinely cares about helping customers and not just rushing through the job. Made the whole experience much better.
2/15/2026
Armando C. VERIFIED CUSTOMER
Miguel provided an outstanding service
2/15/2026
Cindy M. VERIFIED CUSTOMER
Fast friendly service!!!
2/15/2026
Gerardo G. VERIFIED CUSTOMER
All good, thanks.
2/15/2026
Patricia C. VERIFIED CUSTOMER
Great service will come again. Benito was super friendly and very helpful. Thank you for great customer service.
2/15/2026
Todd R. VERIFIED CUSTOMER
Sam Tung is excellent at his job. He's friendly, knowledgeable, and helpful. In fact, I'm planning on asking for him in the future. Other service advisors have been very good, but Sam is next level.
2/15/2026
Jimmy P. VERIFIED CUSTOMER
Mr Lagos was exceptional.He was very personable in dealing with customers. He make sure everything is handled correctly.
2/15/2026
Marites S. VERIFIED CUSTOMER
Ivette has always been an Excellent Service rep, and reason why I still go to HB Norm Reeves even if I’ve moved farther away and have a closer Honda store closer to me. She’s professional, never makes me feel pressured into purchasing something, follows up quickly, listens to my many questions and helps me understand what maintenance codes mean and are for. Thanks to her my 2022 CRV runs smoothly as if it’s brand new.
2/15/2026
Cara C. VERIFIED CUSTOMER
Very seamless process, thank you.
2/15/2026
Denice F. VERIFIED CUSTOMER
BENITO WAS VERY HELPFUL AND KEPT ME UPDATED AS PROMISED.
2/15/2026
Huy T. VERIFIED CUSTOMER
Good thing is the overall quality was really nice, staffs were friendly including my advisor Enrique. However I got a concern, after a while of researching after the service, I realized my car hasn’t need to be changed the brake fluid yet (more than 20k miles). I bought my Elantra brand new and the brake fluid supposed to last up to 40k miles as I researched and what I have been told by the expert, and overall I still think that my brake was fine and double check with Enrique about it, but he made it like it was necessary to change the brake fluid now so I accept.But I got it change, I paid for the service cause I was lack of knowledge about this. What a big lesson! And I just think maybe from now on I just gonna reject all the service that Huyndai offer during my oil change. Thank you!
2/15/2026
Christian C. VERIFIED CUSTOMER
Thanh the man!!! very friendly and kind I’m always glad and excited to spend my money with him
2/15/2026
Bertha M. VERIFIED CUSTOMER
I’ve had problems with my civic since I bought it. The problem was just identified after 7 and a half years. It’s a pity that customers get ignored and pushed around. I had to be without a car for a week before my problem was resolved. After I provided copies of all the service records Honda Corporate has to step in.
2/15/2026
Gilbert U. VERIFIED CUSTOMER
Aaron was very knowledgeable and helpful.
2/15/2026
Cesar O. VERIFIED CUSTOMER
Great service as always, Rosalina was very professional and helpful