The Car Group

Ernesto provided exceptional service as usual. He is very pleasant and knowledgeable and my car was ready within the projected window. He offered me a loaner car and saved me money using my coupon from Norm Reeves. I look forward to working with him on the future.

Despite having an appointment, I was subjected to a wait of over three hours. 11:10am to 2:22pm Additionally, I was not provided with timely updates regarding the service completion time, which had been originally estimated to be between 2 and 2.5 hours. During the checkout process, I tried to use a coupon, but I was informed that it couldn’t be applied.

Eduardo Millan is the type of person every auto dealership needs. He’s caring, he’s helpful, he’s very knowledgeable and most importantly he’s real, not fake like many people have to be when dealing with the public. I would rate Eduardo 10 stars out of a 5 star rating. Truly a good dude ????✅????????. Ur lucky to have him and he loves what he does

Geat customer service Miguel help me with my concern of the car and was quick with feedback

Got in early for my appointment with no problems. Service was quick and painless.

Yes, I was satisfied with my service specially with my platinum extended warranty

Thank you Anthony for your assistance. Professional and polite.

Rudy and the service techs did an outstanding job servicing my vehicle. My vehicle was charged upon my request.

Great Service, thank you Valerie

She was very professional and even took me early fir my appointment.

Great job.

Wonderful honest & speedy service! Appreciate him answering my questions.

All’s good. Everything was done and delivered on time. Thank you Joshua.

John was great. Handled business like a professional.

I was actually immensely frustrated at my appointment. I dropped my car off and had zero communication. I saw online the service dept closed at 630 and was getting nervous about the timing. I messaged through the app and called several times to get an update on the status of my car and what time I should come back to pick it up. I was never replied to or called back after multiple voicemails. I ended up calling the sales department. They said everyone was long gone and he would try to see if he could do anything and would call me back. Also never called back. So I was left without a car over night into the next morning. I was meant to do something that night for a friend and had to leave them high and dry. I also had a tennis lesson in the morning I was unable to go to because I was left carless. It wasn’t until I called again 3 times the next morning someone finally let me know my car was ready. It wasn’t Denise. She had long gone and had the day off. I’ve never had a bad experience with coming to you for service but this was not only frustrating, it cost me additional money and was massively inconvenient. When I arrived that morning to finally get my car, my keys were hard to locate, I hadn’t been checked out, no paperwork was ready. It was a mess.

Richard was amazing. His ability to build rapport quickly, active listening skills, and ability to problem solve real time is outstanding. He communication skills and empathy were way beyond my expectations. Thank you so much for placing my trust back in Toyota dealerships, Richard!

Ramez was wonderful to work with. He was clear, prompt, efficient, and easy to get a hold of. I would love to have him as my service rep anytime! (Though ideally not too soon)

Joshua was very helpful. It was our first maintenance and he was very helpful in helping us get through it and answering our questions.

Genaro is always awesome to have have as a service advisor

My experience with Adrian is as simply awesome. I was happy. He went out of his way to assist me since I’m slightly handicapped. Also explained some things I asked questions about. He’s a great asset to Honda in West Covina.