Robert was wonderful, and went above and beyond to provide the best customer service. I would recommend him to friends and family.
5/24/2026
Shea S. VERIFIED CUSTOMER
Great service alway by John Lee!
5/24/2026
John K. VERIFIED CUSTOMER
Alex was professional and human at the same time. He is now my guy for my car
5/24/2026
Jocelyn O. VERIFIED CUSTOMER
Great customer service
5/24/2026
Antonio G. VERIFIED CUSTOMER
Excellent experience, thank you
5/24/2026
Roger C. VERIFIED CUSTOMER
He was very professional and had the car ready when promised
5/24/2026
Heather L. VERIFIED CUSTOMER
Joseph was so friendly, helpful, and efficient. Thank you
5/24/2026
Veronica B. VERIFIED CUSTOMER
I want to take a moment to recognize the incredible customer service I received from my Honda representative at Honda West Covina. Valerie Machado She truly went above and beyond in helping me when I discovered a dangerous bubble in my driver’s side tire. Knowing the safety risk, she made it a priority to squeeze me into the schedule because she genuinely cared about making sure I was safe on the road.
That level of care, urgency, and professionalism is rare to find. She didn’t just treat me like another customer — she treated me like my safety truly mattered. Her honesty, compassion, and dedication are exactly why she is the only person I trust with my vehicle.
Because of her outstanding service, I will continue bringing my car to Honda West Covina and will confidently recommend both her and the dealership to friends, family, and anyone looking for someone who truly cares about their customers. Thank you for going above and beyond — your exceptional service did not go unnoticed!
5/24/2026
Rodger A. VERIFIED CUSTOMER
Ivette was very professional and attentive.
5/24/2026
Crystal P. VERIFIED CUSTOMER
The best service!!! Thank you!
5/24/2026
Elmer G. VERIFIED CUSTOMER
David was awesome. Great customer service. Very happy.
5/24/2026
Mary M. VERIFIED CUSTOMER
Jesus is always great, very knowledgeable and communicative about the process. Thanks!
5/24/2026
Susie B. VERIFIED CUSTOMER
Everything great. Thank you.
5/24/2026
Valeria M. VERIFIED CUSTOMER
Thank you for finding the nail in my tire and fixing it. You made sure I made it to LA safe without my tire popping.
5/24/2026
Elaine V. VERIFIED CUSTOMER
Ernesto Arellano was very helpful, professional, and friendly. He answered all of my questions and my vehicle was finished in a timely manner. I will be a returning customer. Thank you
5/23/2026
Natalie E. VERIFIED CUSTOMER
John is very thorough with his explanations of what is going on with my CRV. I trust what he tells me and as a result, will continue to bring in my cars to Norm Reeves. In fact, I just referred a friend, who just moved to HB,to John.
BTW, I retired from American Honda in Torrance.
5/23/2026
Lan N. VERIFIED CUSTOMER
Tony Lagos is very nice, excellent customerservice
5/23/2026
Alfredo M. VERIFIED CUSTOMER
I’m always very satisfied with Benito’s services he is very knowledgeable and very willing to respond to any questions in regards to the vehicle.
5/23/2026
Kristina T. VERIFIED CUSTOMER
My issue still is not resolved due to negligence of technician replacing transmission and forgetting a component and I paidfor service drove off lot and had to bring back immediatly . This Has caused undue stress today 2nd day com I