Very clear on the procedures of service. Explained options and expressed what should be done to car for safety. I was impressed because he advised me of the recall. And I will have it done soon. Very polite.
7/9/2026
Alejandro M. VERIFIED CUSTOMER
I had an excellent experience working with Robert Farr, Service Advisor at Norm Reeves Toyota San Diego. I brought in my 2007 Toyota Highlander to have my tires replaced, and Robert went above and beyond to make sure I chose the right set.
He took the time to explain the different tire brands and models available, discussed the pros and cons of each option, and recommended the tires that best fit my daily driving needs instead of simply trying to sell me the most expensive option. His knowledge and honesty made it easy to make an informed decision.
Robert also recommended having an alignment performed with the new tires, explaining why it’s typically necessary to help maximize tire life and ensure proper vehicle handling. I appreciated that he took the time to educate me rather than just adding services without an explanation.
Throughout the entire visit, Robert was friendly, attentive, professional, and extremely knowledgeable. His outstanding customer service made the whole experience smooth and stress-free. I highly recommend asking for Robert Farr if you need service at Norm Reeves Toyota San Diego. He truly cares about his customers and provides exceptional service.
7/9/2026
Gabriel O. VERIFIED CUSTOMER
Mr Robert Farr provided excellent service. Robert went above and beyond to help me and family with our new vehicle. Thank you very much and keep up the good work Robert!!! Toyota is lucky to have you on their team!
7/9/2026
Tyler F. VERIFIED CUSTOMER
Miguel was very helpful
7/9/2026
Adrienne J. VERIFIED CUSTOMER
Benito, was well prepared to help
Me with my car needs. Thank you
7/9/2026
Garrett V. VERIFIED CUSTOMER
John was very nice and the best customer service I had received at Honda vista. Everything was explained thoroughly and I understood everything. Will be back again, thank you
7/9/2026
Lorraine I. VERIFIED CUSTOMER
John is always great to work with.
7/9/2026
Nelly R. VERIFIED CUSTOMER
Thank you, thank you, Ruben, for always taking care of me and taking care of my car. I am very pleased and extremely happy with the job that was done on the car and for the great service!
Nelly
7/9/2026
Kevin F. VERIFIED CUSTOMER
Phillip and the team always take great care of ours cars. Hannah’s follow up is always on point. Norm reeves service dept is always meticulous, and quick.
7/9/2026
Kathleen K. VERIFIED CUSTOMER
I have always been satisfied with the courtesy and service that the Toyota service personnel have provided.
7/9/2026
Victor M. VERIFIED CUSTOMER
She was a very professional service on time and the service was very good her
7/9/2026
Sandra S. VERIFIED CUSTOMER
Thank you!
7/9/2026
Danett R. VERIFIED CUSTOMER
Great service awesome customer service!
7/9/2026
Lisa W. VERIFIED CUSTOMER
Benito is the best! The reason why we keep coming back.
7/9/2026
Fernando O. VERIFIED CUSTOMER
Clayton Eink was a very friendly and helpful guy. He is very knowledgeable and help me throughout the whole process and was straightforward. There wasn’t one time where he wasn’t smiling back. Whatever you guys are paying him is not enough he deserves a raise !
7/9/2026
Ileana V. VERIFIED CUSTOMER
Horrible customer service. John Lee made me feel that the issue with my car was my fault. I don’t think I’ll buy another car from Honda again.
7/9/2026
Carl P. VERIFIED CUSTOMER
Everything went smooth as it typically does! I always seem to have a good experience! TY!
7/9/2026
Linda S. VERIFIED CUSTOMER
My experience with Edward was awesome. He followed up when he said he would. He helped me out tremendously.