Ivette was very helpful and polite explaining everything so we understood.
Being senior citizens it takes patience and she got everything done perfectly.
3/5/2026
Kristen G. VERIFIED CUSTOMER
Jesus Herrera is always very helpful
3/5/2026
Jian P. VERIFIED CUSTOMER
Thank you so much for your help!!
3/5/2026
Alec H. VERIFIED CUSTOMER
Jessica represents Toyota very well. She seems very sincere and earnest about her work.
3/5/2026
Raafat I. VERIFIED CUSTOMER
Very helpful and knowledgeable also professional.
3/5/2026
Cynthia H. VERIFIED CUSTOMER
Great customer service and friendly and quick
3/5/2026
Edward M. VERIFIED CUSTOMER
Timely and professional service, he is always attentive and cares about the customwer
3/5/2026
Alfredo C. VERIFIED CUSTOMER
Rubén Márquez was very helpful, great customer service
3/5/2026
Kailan T. VERIFIED CUSTOMER
Trinity always
3/5/2026
Robert K. VERIFIED CUSTOMER
I was informed my A12 maintenance (oil change and tire rotation) should definitely be complete within an hour, as it didn’t see a very busy time of the day, 4pm Wednesday. I had an appointment, and arrived several minutes early. Well, an hour, fifteen minutes was about the time. I was kind of surprised. But the car did arrive and service was completed.
3/5/2026
Helene K. VERIFIED CUSTOMER
The service advisor was professional, polite, and helpful. He made the experience a mostly positive one. One area that has room for improvement: giving customers better access to updates on car status while waiting. My vehicle was not finished/returned by the estimated time. It was slightly more than half an hour longer than stated. Please either give a more accurate time frame or consistent status updates while customer is waiting! Thank you.
3/5/2026
Bertha J. VERIFIED CUSTOMER
The customer service is excellent. Ernesto is a very kind and gentle person. I was very happy with the entire service. Thank you very much.
3/5/2026
Manny P. VERIFIED CUSTOMER
Great service all the time! Glad to have been able to come in same day and get the service done. The Lyft ride helped me to manage my time which was great too. Thank you for helping
3/5/2026
Mark N. VERIFIED CUSTOMER
The team at Norm Reeves Cerritos is unsurpassed. Mike, Anthony and Julie take such good care of us and our Accord!
3/5/2026
Kara U. VERIFIED CUSTOMER
Ernesto is the best! He is professional, understanding, helpful, kind, and incredibly knowledgeable. He had the patience to answer all my questions and he helped me get a Lyft and a rental car. He was apologetic when it was going to take longer than they wanted. I filled out my service request form wrong and he knew that I had made a mistake and he fixed it for me without me even having to ask, saving me hundreds of dollars and lots of wasted time.
Waiting time to meeet a service member is too long, even I already scheduled an appointment for my car's service.
Times to wait for shutter to bring me home was 45 minutes after Mr. Q ordered the service for me. I must remind him again.
3/5/2026
Maria F. VERIFIED CUSTOMER
Thankyou Very much everyone was very nice and the service was Super great!!????????
3/5/2026
Charles T. VERIFIED CUSTOMER
Karina provides excellent customer service allthetime. Provides sound recommendations. A pleasure to interact with.