The experience was easy, and my car was done in the estimated time frame they gave me.
3/24/2026
Maricela L. VERIFIED CUSTOMER
Yes Mr. Torres was very friendly and helpful.
3/24/2026
Ana G. VERIFIED CUSTOMER
Ok
3/24/2026
Nippon Auto. VERIFIED CUSTOMER
Thank you for your prompt and courteous service.
3/24/2026
Heather P. VERIFIED CUSTOMER
Great customer service and communication either via text or phone. Thank you again for taking care of my car warranty service jobs and providing loaner car.
3/24/2026
Vasile V. VERIFIED CUSTOMER
I'm very happy with the service advisors Benito Torres, his very professional and knowledgeable. All very fast and professional. Thank you again.
3/24/2026
Hemaangini P. VERIFIED CUSTOMER
Everything is good
3/24/2026
Rosa G. VERIFIED CUSTOMER
I have to admit I was having a bad day and not in the best mood. My mom had passed away.
Jonathan was doing his job and I was not as polite as I should have been.
I didn't have my current coupon with me and after a little back and forth he did honor the coupon price
3/24/2026
Lynette H. VERIFIED CUSTOMER
Jonathan was very helpful and had my car in and out quickly. He was friendly and helpful.
3/24/2026
Rosa M. VERIFIED CUSTOMER
I appreciate the amazing customer service from Ernesto. I always schedule with him because he breaks things down for me when I have any questions. I feel comfortable and I can feel he cares for his clients and builds connections with them. I am a new client of Honda and Ernesto has been a huge part of my great experience. Thank you Ernesto!
3/24/2026
Daniel B. VERIFIED CUSTOMER
I asked specifically to get the starter replaced on my vehicle because I’ve been having intermittent starting issues, but was charged only for a battery test. In the end I was charged $200+ only for a diagnosis and recommendation to replace battery.
Also, Richard assisted me and is very nice and helpful to interact with in person. But it would be nice to get updates on the status of my vehicle as the day progresses. It was radio silence and had only got a text that my vehicle was ready 15 mins before the service center closed.
3/24/2026
Jan D. VERIFIED CUSTOMER
Martin was very helpful very informative and very pleasant to deal with.
3/24/2026
Rachelle R. VERIFIED CUSTOMER
My overall experience was the worst .There was a number of issues that were below customer satisfaction. Please do contact me I would like to bring this matter to someones attention.
3/24/2026
Stephen S. VERIFIED CUSTOMER
Norm Reeves Honda in HB is where I bought my car and the only place to service my car. I consider them to be my Formula One pit crew. Someday when I come across some money, I think I’ll have them custom install a brand new 6 cylinder crate engine from Honda.
3/24/2026
Daniel R. VERIFIED CUSTOMER
Customer service rep who checked me in asked me why I was there for an appointment today. I said for a 10k mile oil change and that my brakes have been making loud squeaking sounds since I’ve purchased my car. Instead of trying to figure out why this might be happening on a “new” from 2025, he proceeded to tell me that “it’s normal for breaks to squeak”.
I then proceeded to let him know that the service rep from your company that helped me prior had acknowledged that this has been an issue with the new land cruisers and that there might be a recall in the future. He then proceeded to check with another coworker who confirmed this and that if the techs found any issues with my breaks than they would be replaced. I have not heard back from anyone on the status of this as the tech assigned to my car was on lunch break and someone else had checked me out.
3/24/2026
Tania D. VERIFIED CUSTOMER
.
3/24/2026
David R. VERIFIED CUSTOMER
I have to admit that Valerie Machado had given me the best customer service that I ever received from a dealership service department.
She was very courteous, respectful and very much interested in helping me to servive my car. She also did inform me, verbally and in my paperwork, regarding the different areas of service that my car need. She's a very attentive person.
I will ask for her next time that I take my car for service.
3/24/2026
Duane K. VERIFIED CUSTOMER
Job done ahead of time
3/24/2026
Nancy S. VERIFIED CUSTOMER
The service advisor was absolutely terrible. Please contact me I would like to submit a formal complaint about my experience.