The estimated time for he visit, the scope of the work to be done along with inaccurate information from Sal was all wrong. We were extremely unsatisfied with our last visit.
1/22/2025
Jae Hwa. VERIFIED CUSTOMER
Kyle was very professional and friendly.
Thanks again for the great service!
1/22/2025
Maria B. VERIFIED CUSTOMER
Moe was very helpful, I feel he went above and beyond to help me.
1/22/2025
Yung-I L. VERIFIED CUSTOMER
Good communication.
1/22/2025
Diana T. VERIFIED CUSTOMER
Thank you Joseph for taking care of my vehicle.
1/22/2025
Fdr Construction. VERIFIED CUSTOMER
Jesse’s great to work with.
1/22/2025
Josephine S. VERIFIED CUSTOMER
Clayton was outstanding. His compassion and concern about my personal situation were genuine and heartfelt. His personality was friendly and welcoming. I was so glad to have the chance to work with him as he explained everything succinctly and didn't try to talk me into services I didn't need. He's an excellent service advisor and suggest you give him a raise! Thank you Clayton and Norm Reeves Honda for outstanding service and care!
1/22/2025
Leticia H. VERIFIED CUSTOMER
I went in for a recall issue and mentioned that the last time I came to the dealership I had a lot of work done on the car But As soon as I left the dealership a rattling noise started occurring under my hood.
I wasn’t able to bring it in because soon after I became very ill. I explained that to the Honda representative but then he rudely commented that “you couldn’t make it back to the dealership sooner”. I told him no I couldn’t and reminded him I said I had gotten ill.
Not that I need to explain but I became so ill I was off work for a month and I wasn’t driving anywhere. Then my mother’s cancer worsen. Then I became ill again followed by the holidays.
I had assumed the whoever worked on my car didn’t tightened something so I wasn’t too concerned.
After my conversation with the representative, another customer pulled me aside and said he had brought in 3 separate cars and all 3 of his cars were worked on there and all 3 his cars had issues with the mechanic not putting all the screws back (and coincidentally all the screws were the ones that were in hard to reach areas).
I am usually pretty tolerable but I was pretty offended.
1/22/2025
Jill A. VERIFIED CUSTOMER
Clayton was very nice and professional and thorough
1/22/2025
Aayleen C. VERIFIED CUSTOMER
Joseph was very nice and welcoming in handling my service questions and concerns. 10/10
As for who ever is in charge of parts department I can’t say the same. Initially i went in for a new screen display which the customer service representative told me it would be delivered Wednesday January 15 2025, I set and appointment for a new display and car maintenance. Mid appointment I was notified the screen display wasn’t available. I have been having issues with my display and was promised a new display since September 2024. It has been delayed 3 times since. It’s extremely inconvenient and frustrating having to go back and fourth trying to get this done.
1/22/2025
Darren E. VERIFIED CUSTOMER
Benito is always great to work with. He is fast, comforting, and very professional.
1/22/2025
Martha G. VERIFIED CUSTOMER
Thank you I had a great experience today with my car maintenance . Gerardo Molina did a great job explaining what was wrong with my vehicle and what I needed to be done with the repairs.
1/22/2025
Kerry M. VERIFIED CUSTOMER
Jessica is outstanding!
1/22/2025
Steven B. VERIFIED CUSTOMER
Viviana was great!
1/22/2025
Sandra E. VERIFIED CUSTOMER
Trinity was very helpful. I'm very disappointed to have to return tomorrow because my car is not turning on properly after being serviced for the recall.
1/22/2025
Matthias K. VERIFIED CUSTOMER
As usual, Brandon is very kind to me! I am completely satisfied with his job for my vehicle.
The job was well done!
1/22/2025
Alexus A. VERIFIED CUSTOMER
Anthony Sanchez is great!
1/22/2025
Javier A. VERIFIED CUSTOMER
He’s always helpful and explains the type of service your car needs.