Mechanic left grease stain on passenger seat. Can you please clean
1/22/2025
Irmgard W. VERIFIED CUSTOMER
My tire pressure was never checked even though I asked for it specifically.
The light is still on
Now I have to come back again.
Too much hassle
Not a happy customer
Irmgard W
1/22/2025
Shannon S. VERIFIED CUSTOMER
Rosalina was courteous and helpful throughout the service maintenance process. I appreciated her explaining what was going to take place and contacting me when the vehicle was ready to be picked up.
1/22/2025
Carl B. VERIFIED CUSTOMER
All around excellent, simple.
1/22/2025
Michael B. VERIFIED CUSTOMER
I didn’t have an appointment one was made for me. They took the SUV in right away. Only had to wait a few hours and my SUV was fully serviced.
1/22/2025
Vincent L. VERIFIED CUSTOMER
Luis did a great job! He was very informative about what needed to be done without feeling pressured. I appreciate his attentiveness to detail and helping me get my service done quickly. I will most likely request him as my service provider. Thank you!
1/22/2025
Kimberley S. VERIFIED CUSTOMER
Brandon was so professional, and he helped me with a difficult situation.
Brandon is an asset to the honda store
1/22/2025
Atef Ramzy. VERIFIED CUSTOMER
Great job very professional for sure I will be back.
1/22/2025
Dale M. VERIFIED CUSTOMER
My service representative was excellent in communication regarding the service required for my Recall repair.
1/22/2025
Paul C. VERIFIED CUSTOMER
Thank you to Edwin at Norm Reeves Cerritos Genesis. He is the kind of guy you hope to have when dealing with car service. He’s knowledgeable, professional, friendly, and 100%+ customer service oriented. He made our experience seamless, pleasant and corrected our car’s issues. We could not have asked for more.
1/22/2025
Ivy O. VERIFIED CUSTOMER
Ruben gave good service, he was friendly and clear. I was just surprised it took 3.5hours for the maintenance to complete with an appointment. This is one of the reasons I don’t come to Honda for service/oil change all the time.
1/22/2025
Rene D. VERIFIED CUSTOMER
good service and very freindly
1/22/2025
Masoud Y. VERIFIED CUSTOMER
Julie she is professional kind
1/22/2025
Gabriel A. VERIFIED CUSTOMER
Vivian was great.
1/22/2025
Hossein R. VERIFIED CUSTOMER
Thank you.
1/22/2025
Arturo Napoles. VERIFIED CUSTOMER
Very professional he explain everything that need to be done clearly and he help me with everything that I needed to be taking care of my car
1/22/2025
Denise E. VERIFIED CUSTOMER
I just need my car to be fixed without me having to keep taking it in all the time
1/22/2025
Vanessa H. VERIFIED CUSTOMER
Thank you for all your help.
1/22/2025
Kareena C. VERIFIED CUSTOMER
I made a 8 am appointment. The ETA for the car to be ready was 12:30 pm. It was supposed to be a 4 hour service so I had my husband pick me up and dropped me off at 12:15 pm. I looked for Oscar at 12:30 but was told by a lady my car got a late start and would not be ready until 2:30 pm. I did not get any call or text that it was delayed I had to wait 2 more hours. I could have done more errands in 2 hours. A delay update would have been appreciated