The Car Group

Normally the service there is excellent. This time however it was not. I asked my tech to let me know ahead of time if my vehicle was going to stay over night as I was taking an uber at 4 to pick it up. It was 330 and I still had not heard from the tech. I called and the lady I spoke to said my car was ready. I paid $35 for an uber and at 415 I get a call from the tech saying my car had to stay overnight. Not only did I leave work early I spent $35 to uber which could have been avoided if the tech called me ahead of time and you trained your employees to provide accurate information. Thank you

Thank you very much, Nathaniel Arce ! He is a very professional Honda service advisor. Thank you for all your help and service with the Honda CRV this afternoon.

Wonderful

He was very helpful and even went to the back to check with a technician to see if they will be able to service plus do my recall before a certain time because I would need my car to pick up my kids. If it weren’t for him going back there I would’ve just did my oil change and had to do the recall on a different day. The car was even done way before I even expected it and when I got there my 4 year old son was thirsty for water. Joseph gave him a water bottle without me having to ask. I don’t normally do these surveys but he was a good guy so he deserves to be notice / awarded or given a raise. Whatever these surveys are for.

Very good customer service

The service was good

Well done Manny!

Excellent job

Very friendly Customer Service from the beginning to end. All is explained clearly.

My dissatisfaction is not with Aaron but the service policies of norm reeves Honda .

Necessary service was identified and I was able to schedule a future date to get the work done.He was able to answer my questions about the service that I need and how much time to allow. Thanks for the help!

Anthony Ortiz is an outstanding professional with exceptional dedication, attention to detail, and a problem-solving mindset. His positive attitude, teamwork, and leadership skills make him an invaluable asset to any team. Highly recommended!

I appreciate the excellent service and support I was given. I am very pleased with how quickly my issue was resolved! Louis was extremely helpful and knowledgeable.

Leo was very helpful, and my car was welk-serviced.

Brandon is so attentive and takes every concern into serious consideration and cares for my car trouble. He is exceptional!

Thank you honda

Joseph was very nice made my experience very easy. Keep up the good work. Thank you.

Service was great as usual.

She was very helpful and pleasant.

I checked my car in at 3:45 PM and I stated that I was going to wait for it since it was just an oil and tire rotation. I then proceeded to go to the sales area and wait in the far corner with the windows are located. nearest to the service drive. About 430 I noticed a white Honda Accord being parked in the lane and it caught my attention because whoever was parking, the car ran over a cone that was in the service drive. I waited patiently, but did not think that was my car because I wasn’t notified that it was ready. Didn’t receive a tax service advisor did not walk over none of that was done. I assumed it was not my car and waited patiently, and as the time passed, and I waited patiently at 5:35 I decided to go ask what was going on with my car. The advisor who checked me in was with a customer did not acknowledge me or let me know that he would be right with me completely ignored me. At which point I asked another member to help me out I explain to him that why haven’t nobody notified me if my car had been done an hour and 15 minutes he did not really have an answer for me which I understand I’m not his customer, but I asked for a service manager which the manager was gone. I called the service manager today and have not heard back. I have continuously purchased cars from your location and continue to take my car there for service because normally I have no issues. I felt as though I was not important because I was merely getting an oil change and not spending hundreds of dollars when I finally drove off in my car, I was about 10 minutes away from the dealer when I received the text from my service advisor stating that my car was now ready which made no sense because I had already left. The whole experience was terrible and very disappointing. I was not able to speak to a manager and attempted to call today with no luck.