The Car Group

Nancy went beyond and I appreciate it.

Edward was great - thorough, efficient and overall helpful.

Give me a call. ****-****-xxxx

Gerardo Molina was friendly and communicated well the suggested services and provided updates on the front brake pad replacement service completed. Jacob Smith who assisted with scheduling the appointment when I visited a few days prior was also helpful. Excellent service and the visit exceeded expectations!

Took 7 hours to complete service while I waited. Car's bumper was damaged and was not put back correctly. Windshield washer fluid no longer works. I wish communication was better.

Advised on work priorities and hold offs. Happy with service.

Trinity was great as always thanks

This is the first time I’ve been disappointed with the service I’ve received at Norm Reeves West Covina. My previous experiences were always great which is why I keep coming back, but yesterday’s experience was very disappointing. I brought in my Pilot for an oil change and tire rotation. I let Jessica know that while changing the bulb to my headlights, I dropped the bulb and so I asked that they keep an eye out for the bulb because my car was making a sound it wasn’t making before. She said she would let the technician know. I got a call a few hours later that my car was ready so I left work to pick it up. No mention of the bulb when I picked up the car and I noticed the sound on my drive back to work. I called back yesterday to speak to Jessica and was told by Isabelle that Jessica was not at her desk but was still there so Isabelle would send her an email to call me. I received no call back. I called back today and spoke with Christina who was very helpful. She said she saw no messages but would send Jessica and her manager an email to follow up. I also reviewed the multi-inspection report and had an issue with some of the findings. It was recommended that I change my spark plugs, but my spark plugs were just changed last month. So how can that be? Did the technician actually look at my car or pull the report from my last visit? All around my experience was horrible!

Excellent service

Juan was great! Clear and concise and got me out of there with almost zero downtime.

Friendly, fast and informative are the words to describe John help. Thanks.

Excellent service. Got done very quickly and I appreciate the care and coffee!

The repel protection was applied incorrectly and I have spots on my hood if the vehicle

Very nice job!! Thanks

I’m a loyal customer because your service is amazing. Thank you for making me trusting you with my car.

She had a great attitude and responded quickly to the messages

Jesse is amazing! He was the most helpful customer service rep ever!

Yes please send me the appraisal value

Louis was friendly and was able to answer my questions. However paying $578 for a battery is outrageous in my mind.

My service manager Candice was friendly and attentive.