I am grateful for Joseph Vargas who is personable & professional.
He explains everything about my vehicle,& the services needed.
Sincerely, Mary G
1/22/2025
Kelsey K. VERIFIED CUSTOMER
Everything went according to plan
1/22/2025
Hibner I. VERIFIED CUSTOMER
I’m totally fine with the service.
The team workers have been working great ????
1/22/2025
Marilou G. VERIFIED CUSTOMER
I’m very satisfied with the service .
1/22/2025
Wonder N. VERIFIED CUSTOMER
Ruben was amazing help with my car
1/22/2025
David T. VERIFIED CUSTOMER
I was there to get a recall done and talk to the alarm guys because the alarm wakes up my neighbors and I needed it shut off. When I called to make the appt for the recall I asked to make the appt with the alarm guy. However the alarm guys weren’t there and Honda had no idea why. I understand they are probably 3rd party, but you should know their damn schedule. I took the day off because the alarm guys are only there Monday-Friday but I usually have to work. Now I’m still stuck with a loud alarm that wakes up my neighbors. If I have to schedule an appt with the alarm guys through Honda they should be able to communicate with each other about their damn schedules.
1/22/2025
Md Ziaul. VERIFIED CUSTOMER
Please call for any recall schedule possible earlier than March 2025.
1/22/2025
Arvin L. VERIFIED CUSTOMER
I have a $49.95 coupon for Synthetic Oil and Filter Change. When I told the service advisor what I wanted, I was told that it would be $120 for my car since it uses more than 5 quarts. Until I informed the advisor about the coupon, I was quoted $69.95 before additional fees and tax for my car. I don't understand why an additional quart is $20 more when MSRP for it is $9.95? Luckily the Manager took care of giving me $49.95 out of the door without the unnecessary fees that is usually added on that you don't get when paying full price.
1/22/2025
Joanna L. VERIFIED CUSTOMER
I wasn’t greeted like I was before. I waited over 2 hours and not one person came to check or give me update. As soon as I was alerted via text I went to service counter to get my vehicle. I didn’t get complementary washing as I have gotten in past. The only time someone came to talk to me was about trading my vehicle in and that young lady didn’t even say hello or ask me how my day is going. She handed me estimate how much my trade is and that allot of college kids were looking for my particular model. I felt old as heck for that comment she used. I didn’t feel valued at all.
1/22/2025
Jim C. VERIFIED CUSTOMER
I am beyond frustrated with the the lack of support with our squeaking/gurgling sounds coming from our brakes. The dealership will not address the issue which is referred as being “normal”. The following video is what I experience everyday leaving my house, dropping off and picking up my kids from school, etc. The service team supposedly cleaned the glaze from the brakes and rotors. However, there is no mention of this on my work order summary. The only note is that “no work performed” on brakes and rotors.
https://youtube.com/shorts/ZnzQbqChUwM?si=t0RZEZO1nyToWHRt
1/22/2025
Steffnie M. VERIFIED CUSTOMER
Anthony was kind, supportive and efficient.
My wait before him was a challenge. I had an appointment but waited in line for 15 minutes. Finally cars in front of me moved out for service so I moved up behind the 1 car left in my line. Waited another 10 minutes with the car next to me while 3 cars behind me were helped. Not until my husband commented that me and the car next to me were still waiting did Anthony come and get me.
1/21/2025
Jackie B. VERIFIED CUSTOMER
While I appreciate your team changing my headlight bulb, they didn't calibrate the lights and now the new bulb points to the top of my tree when I turn them on, while the other points to the road.
1/21/2025
Jose A. VERIFIED CUSTOMER
Prompt and easy to understand service. Thorough explanation of services.
Service rep was courteous and respectful.
1/21/2025
Alexis P. VERIFIED CUSTOMER
The service I received was excellent, but not the reason why I had to take my car in. I was there Monday, Jan 6 for an oil change. Apparently whoever did my oil change forgot to put the screws back on the splash shield. I noticed that something under my car would hit whenever I would drive out or into a driveway. I looked under my car and noticed that the splash shield was hanging and metal part was dent, that's what was hitting. I was very disappointed that someone at Honda forgot such an important step while doing an oil change which I’m sure they’ve done more than once.
1/21/2025
Sofia A. VERIFIED CUSTOMER
Thank you so much
1/21/2025
Fernando R. VERIFIED CUSTOMER
It is a pleasure to be able to count on Honda personnel who care about your needs as well as the help they provide Ranblin Diego.
1/21/2025
Jacob R. VERIFIED CUSTOMER
Rosalina provided great customer service and answered all my questions