Everyone is lovely. It is just very expensive to get an oil change.
2/1/2025
Anna L. VERIFIED CUSTOMER
My car was ready when was promised plus Trevor was a great advisor.
Thank you
2/1/2025
Jennifer C. VERIFIED CUSTOMER
Car was still having the same issue after picking it up. Charged $200 and that didn’t fix it.
2/1/2025
Lyn H. VERIFIED CUSTOMER
When I first brought in my car for service, I requested a list of possible actions required to have my car run smoothly. This last visit was to have completed the list, especially after I challenged the veracity of your claim that I needed new shocks which another mechanic said I did not. I was shocked to see a brand new list of items required. I grew angry when I saw "100,00 miles" notations after them. Why weren't these noted earlier? Why are they required now after I completed the initial list? Seems Norm Reeves is more interested in separating me from my money under the guise of "required services." Which is why I've located a reliable and honest mechanic to perform any and all services on my Honda going forward.
2/1/2025
Patrick F. VERIFIED CUSTOMER
Mike kept me informed and the time it took to complete the service was much better than last time
1/31/2025
Benita D. VERIFIED CUSTOMER
Very courteous and efficient
1/31/2025
Joanna S. VERIFIED CUSTOMER
Leo was very helpful and took time to explain things. When I had a concern after pickup, he took care of it right away.
1/31/2025
Aaron H. VERIFIED CUSTOMER
The person helping me was great. No complaints about him. I was not informed over the phone when making my appointment that I should empty my trunk, so I had to borrow a car to come do that in the middle of the service. I also mentioned over the phone and in person that my car had been lagging from time-to-time when I need to hit the gas and that it sometimes has issues shifting gears when I'm driving on the freeway. I mentioned both issues in-person and over the phone, but my issues were not addressed. I did explain that I don't want to pay for fixes for this, but I did want it noted, as I checked online when these issues kept happening and found out that these are known issues. I've received a few pieces of mail from 'lemon law' lawyers to address the issues, but I'm hoping Honda will address them without me having to reach out to lawyers.
1/31/2025
Kevin J. VERIFIED CUSTOMER
Crystal and the entire team were excellent!
1/31/2025
Ann C. VERIFIED CUSTOMER
Nancy is a very patient and friendly person. A big THANK YOU to Nancy for her excellent service.
1/31/2025
Dave G. VERIFIED CUSTOMER
Clayton was very helpful, courteous and professional. Nice to work with him.
1/31/2025
Marcelo M. VERIFIED CUSTOMER
Rafael Ginzalez-Moran was very professional.
1/31/2025
D D. VERIFIED CUSTOMER
Service completed before expected time. Great service.
1/31/2025
Mary Ann. VERIFIED CUSTOMER
Very satisfied with the service, vehicle pick up / delivery and staff
1/31/2025
Jorge S. VERIFIED CUSTOMER
Trevor is an excellent advisor. Can't wait to work with him again.
1/31/2025
Penny S. VERIFIED CUSTOMER
My experience with Leo and the Honda service department as a whole was 100% positive. Leo was helpful, professional and friendly.
1/31/2025
Colleen C. VERIFIED CUSTOMER
Great customer service!
1/31/2025
Edy F. VERIFIED CUSTOMER
Michael was good.
1/31/2025
La Rae. VERIFIED CUSTOMER
He was very polite, helpful and efficient. It usually takes me hours to get an oil change and multi inspection. But with Robert it took only 1 hour and then has filters put in. He took the parts to the mechanic personally and made sure he/she was quick. It was a wonderful experience.