The process was quite simple and straight forward. From setting up my appointment to meeting my supervisor Ramblin I had not issues throughout the entire process. I got my vehicle back and have had no issues, more importantly no new damages to my vehicle. This was a 10/10 experience. I am definitely coming back.
2/1/2025
Trevor R. VERIFIED CUSTOMER
I recently took in my vehicle for service. I had the great honor of working with Trevor R
2/1/2025
Janice C. VERIFIED CUSTOMER
Ivette was courteous ; she kept me informed as to the status of my car .
2/1/2025
Jimmy M. VERIFIED CUSTOMER
Good and very efficient service! Good customer service! Thank you
2/1/2025
Arturo V. VERIFIED CUSTOMER
My vehicle was not in for service recently
2/1/2025
Thomas W. VERIFIED CUSTOMER
Great service from Benito. He is very knowledgeable about the car and what is needed. He greated me and remembered seeing my name in his appointment book. I am in Irvine but will always make the drive to Huntington Beach Honda for award winning service advisors like Benito. My car repair was done on time, the price was fair for the high quality work, and I only trust Norm Reeves HB Honda to work on my car.
2/1/2025
Bonnie J. VERIFIED CUSTOMER
Julie is a pleasure to work with and she is very knowledgeable.
2/1/2025
Saana P. VERIFIED CUSTOMER
Both he and Mary gave exceptional service; they were attentive with my questions and provided additional information and guidance regarding future service inquiries.
2/1/2025
Jack P. VERIFIED CUSTOMER
Great service.
2/1/2025
Vito G. VERIFIED CUSTOMER
Excellent service experience
2/1/2025
Betty R. VERIFIED CUSTOMER
Renato was so considerate of my concerns and clearly explained my service needs. He worked to expedite parts and lower costs. In addition, he had some horrible scratches buffed out. Despite being 13 years old, my beatle looks like new! I am very pleased!
2/1/2025
Ann B. VERIFIED CUSTOMER
Ivette knew what she was doing and did it well. Thanks so much!
2/1/2025
David B. VERIFIED CUSTOMER
Joseph was super helpful. Communicative and made the entire transaction smooth. Will definitely let him know next time I need his service!
2/1/2025
Stephen S. VERIFIED CUSTOMER
Efficient, great courtesy and professional! Only negative comment is I wish the lounge had Apple phone charging ports
2/1/2025
Michael J. VERIFIED CUSTOMER
I had the pleasure of working with Denise Lopez at Norm Reeves Toyota, and her customer service was truly outstanding! She kept me updated every step of the way regarding the status of my vehicle repairs, answered all of my questions thoroughly, and maintained a positive and professional attitude throughout the process. Her dedication to providing excellent service made a stressful situation much easier. Denise is a true asset to the team, and I highly recommend her to anyone in need of top-notch service. Thank you, Denise, for going above and beyond!
2/1/2025
Steve H. VERIFIED CUSTOMER
Good service but cost is too much high.
2/1/2025
Jake K. VERIFIED CUSTOMER
Rob was good. I was not satisfied with the response that the brake noise was not found because I hear it daily.
2/1/2025
Nancy E. VERIFIED CUSTOMER
Yvette answered my questions clearly and explained the recommended service for my CRV. We discussed a return visit for the factory recall work requiring more time, and she explained that a ride home was available. I appreciated her helpful attitude!
2/1/2025
Pat B. VERIFIED CUSTOMER
Too hard to reach service or any service writer by phone. Very inconvenient and frustrating and it made it hard to plan what I was doing because I never knew when my car was going to be ready.