part availability finally. We like precheck and post-check video showing us the health of our vehicles in the engine bay, beneath and tires wears + suspension & brakes. Make us feel more confident driving it.
2/18/2025
David R. VERIFIED CUSTOMER
The staff was knowledgeable. Even then people who aren’t the actual technicians at the counter for the service department where very knowledgeable and knew what was needed for my Subaru Outback and how to take care of it with as little cost as possible to me.
2/18/2025
Brendan P. VERIFIED CUSTOMER
Service department team was committed to getting my Expedition working in top condition. Did not give up when diagnosis was challenging. Thank you team!
2/18/2025
Mirna M. VERIFIED CUSTOMER
Almost charged me $7k for transmission replacement when it wasn’t needed then never refunded me for a bad experience of service. Shame.
2/18/2025
Lupe B. VERIFIED CUSTOMER
Julie was fantastic. she went over with my car The maintenance. I walked away with future plan to be able to achieve the services need it. I felt heard she was patient and I very much appreciate your time.
2/17/2025
Elaheh R. VERIFIED CUSTOMER
Not satisfied
2/17/2025
Jacqueline M. VERIFIED CUSTOMER
Appreciate that Kevin took time to educate about why a service is needed.
2/17/2025
Steven M. VERIFIED CUSTOMER
Great service from
Jorge
2/17/2025
Kelly M. VERIFIED CUSTOMER
Clayton was super professional and nice! My service was done in a timely manner and i actually got to go home earlier than expected. 10/10 will be coming back for whatever my civic needs with Clayton!
2/17/2025
Bruce S. VERIFIED CUSTOMER
Richard was my service advisor, he was polite but what he was unable to satisfy my long term loyalty to Norm Reeves Ford. I feel like I was overcharged on everything, I have warranty with Endurance, according to Richard Endurance only covers $150.00 per hour for the work that needed to be completed. He told me that your rate is higher than what Endurance pays & that I had to pay the difference. Norm Reeves contracts with Endurance and I shouldn’t have to make up the difference, if they don’t pay your rate you should not push the difference onto a loyal customer. I’m in the market for a new truck but quite honestly I’ll likely go elsewhere. I have purchased or leased many vehicles from you and I feel that I was taken advantage of by your service department!
2/17/2025
Sabrina W. VERIFIED CUSTOMER
Tony is simply the best. Knowledgeable, personable, honest, and realistic.
I adore him.
2/17/2025
Victor T. VERIFIED CUSTOMER
As usual, great excellent service and timely communications provided by Valerie Machado. I have 1 other Honda Civic. 2004 & 2014, will definitely being at Honda West Covina for repair & maintenance services.
2/17/2025
Dung V. VERIFIED CUSTOMER
Tony the service advisor is very helpful and kind I am very satisfied with him helping me thank you Tony
2/17/2025
Nicole C. VERIFIED CUSTOMER
Benito Torres has always taken excellent care of my car, with a smile and excellent upbeat attitude. My car was ready in half the amount of time estimated and I was able to be on my way home.
2/17/2025
Lafayette D. VERIFIED CUSTOMER
GREAT CAR SERVICE. PROBLEM WAS IT TOOK TOO LONG TO COMPLETE. MY AP WAS FOR 9A AND DID NOT RECEIVE MY CAR TILL LATE PM, CLOSE TO CLOSING TIME-5P.
2/17/2025
Feliciano S. VERIFIED CUSTOMER
Kyle Predmore is a true professional in his service. However, I am not satisfied about my car being unable to be diagnosed for what I most recently experienced and the fact that my car has experienced 3 major repairs well still under 24k miles. The service department also needs more loaner vehicles on hand; I faced great difficulty in being able to obtain transportation to and from work because of this last malfunction and no loaners available.
2/17/2025
Thomas M. VERIFIED CUSTOMER
When I made my appointment. The lady that took my appointment said I would be able to get a loaner vehicle while my car was serviced. That didn’t happen. The service writer didn’t make me feel welcomed. He wasn’t very friendly or helpful. I plan on getting service done at a different dealership from now on!
2/17/2025
Carmichael L. VERIFIED CUSTOMER
M service tech Enrique was very accommodating and very helpful. She
2/17/2025
Fe D. VERIFIED CUSTOMER
Louie was a so helpful since he was ny service advisor everytime I brought my car at hyundai norm reeves. Excellent
2/17/2025
Melodie M. VERIFIED CUSTOMER
They did not remove my old sticker to tell me.When my next service is due. I know this seems like a minor thing, but I have no idea what i'm supposed to come back..