The Detailing Team did an Outstanding job on my vehicle, they have my heart felt, Thank You! I will be back!
William M
2/23/2025
Brian N. VERIFIED CUSTOMER
Dropped car off at 11am and was told it would be ready around 2pm. Came back at 3pm and when I asked the guy for my car he asked me if I was informed to pick up. I said no but they told me 2pm and it’s now 3pm. He looked at computer and said there are 2/4 recommended services to get done. I asked why didn’t they call me earlier to tell me, why ask me now when I am here tomorrow up car. He said Danielle went ‘out’ and it must have been missed. I told him I will do next time and he said he will pull my car up 10-15min. I wait on the couch for 30 min then I go back to the guy at the service counter and ask for my car. He asks me if they called me I said no but I see my car sitting in the lane right outside the service door. Then he rings me up and give me my car. Frustrating no one called me about the recommended service. My car was there for 4 hours and no one calls. Why is no one is paying attention to me or my car. Not one’s did the guy at the counter say sorry or apologize for any of the delays or for forgetting about me. He just carried on as if my time was not valuable.
2/23/2025
Aileen D. VERIFIED CUSTOMER
John Le is detail oriented and very helpful.
2/23/2025
Angel P. VERIFIED CUSTOMER
My only complain,when I picked up my pilot the interior had a strong smell of gas,oil and grease mix.Everything else was excellent.
2/23/2025
Diego S. VERIFIED CUSTOMER
Hello, i didn’t receive a verbal breakdown of the entire service. My final statement doesn’t list the tire tread life as I anticipated to see due to my long commute.
2/23/2025
Myriam G. VERIFIED CUSTOMER
He is a very efficient and helpful person, he explains in detail the service for my car. Thank you
2/23/2025
Charles M. VERIFIED CUSTOMER
Excellent
2/23/2025
Chris N. VERIFIED CUSTOMER
Savannahs was very courteous and informative, keeping me up to date on the progress of the maintenance on my car. She explained it all very clearly.
2/23/2025
Carolyn B. VERIFIED CUSTOMER
Excellent customer service.
2/23/2025
Kahlid S. VERIFIED CUSTOMER
Non sense
2/23/2025
Rosie M. VERIFIED CUSTOMER
Ernesto is a great service advisor. He is thorough and detailed with all communications and provides excellent customer service. He has a very pleasant demeanor. Top notch service!
2/23/2025
Victor N. VERIFIED CUSTOMER
I think Julie Canales was very supportive of my time sensitivity which is commendable and rare in automotive services these days.
2/23/2025
Herman V. VERIFIED CUSTOMER
My experience with the service was as always exceptional, Mariela is a top of the line agent extremely professional, knowledgeable, informative, and always polite even when things get very busy, I cannot imagine coming for service and not being able deal with her. In addition to your agent the service was and always seem to be exceptional, this service I had a unique situation my car developed a rattling on the passenger side and they went for a test drive with me and was able to identify the location and as well located the rear shock causing the noise, replaced and all is well. Overall my ongoing experience with norm reeves service is and gas been exceptional.
2/23/2025
Andranik D. VERIFIED CUSTOMER
Gerardo was phenomenal!
2/23/2025
Raquel M. VERIFIED CUSTOMER
Dissatisfied with my service today. Picked up my 2024 Toyota tundra after paying for the brake inspection where the technician was able to replicate the issue and my concern of the squeaking brake noise. Then upon doing my own research today I found that Toyota has found that this is an issue under warranty based on Toyotas Service Bulletin T-SB-0043-24. Please contact me at ****-****-xxxx or as I would like for this to be fixed and resolved.
Thank you.
2/23/2025
Jasper B. VERIFIED CUSTOMER
Joseph was AWESOME!
The HONDA team was awesome as they finished the work early and professionally!
Keep up the good work!