Javier was super kind and communicative with me. He was able to answer all my questions efficiently and respectfully. And he took his time explaining everything in my service and did so super well.
2/27/2025
Dolora E. VERIFIED CUSTOMER
The amount of time and the assistance given to me really e extraordinary. Very satisfied withe the service.
2/27/2025
Michael D. VERIFIED CUSTOMER
Kept us informed all the way through the service.
2/27/2025
Leonard S. VERIFIED CUSTOMER
John was extremely attentive, professionall, and treated us great!
2/27/2025
Ann J. VERIFIED CUSTOMER
Letter from Toyota said work would take about 1 hour but it took 3-1/2 hours.
2/27/2025
Jerome V. VERIFIED CUSTOMER
Richard didn’t follow through on my service suggesting 2-3 time frame . After asking if my service was done around 12:45 (car dropped off at 10:15) he said they were still working on it. Around 1:15 I found my keys on the completion board , AND my car outside waiting. I requested assistance and another service provider who checked me out. Richard sent a text 1 hour after I already had my car saying the work was completed and I could get my car !
Totally unsatisfied with Richard.
2/27/2025
Marisela I. VERIFIED CUSTOMER
Kyle Predmore is the man to go too! I will always choose him! For the past 3 years getting my genesis service he's always top notch with me and I appreciate him ! For all he does. Thank you !
2/27/2025
Anna M. VERIFIED CUSTOMER
I purchased my 2021 Honda CR-V from Norm Reeves in Vista. I had all of my maintenance done by Norm Reeves. I had an issue with my tires and the technician was unable to correct the problem. And now the tires have worn out much sooner than expected. Norm Reeves Honda attempted to charge me for two tires and an alignment. I declined to pay the full amount for the tires when this could have been prevented. Therefore, I can no longer give Norm Reeves any more of my hard earned money.
2/27/2025
Andrea B. VERIFIED CUSTOMER
Thank you for your excellent service and labor.
2/27/2025
Nathaniel S. VERIFIED CUSTOMER
Very nice and helpful! And I got the service done for free which was very kind, but I did just buy the vehicle so it makes sense. I am glad Jesse helped me, and we had a really good conversation when we talked. Great guy!
2/27/2025
Margaret L. VERIFIED CUSTOMER
The wait was a little long.
(2 hrs).
2/27/2025
Porfirio F. VERIFIED CUSTOMER
They offer me a car wash, which such a thing didn’t happen when I pick up my car was dirty.also on the app is still show the recall Please reach me if you recall with complete or not. Thank you.
2/27/2025
Patrick M. VERIFIED CUSTOMER
Quick and easy. Thank you!
2/27/2025
Aaron C. VERIFIED CUSTOMER
Jimmy rocs
2/27/2025
Hugo L. VERIFIED CUSTOMER
Very helpful and great to deal with !!
2/27/2025
Irene P. VERIFIED CUSTOMER
John le is an excellent customer rep. And your mechanics are speedy getting the job at hand DONE QUICKLY.
I'm not happy with the HONDA PRODUCT.
2019 Honda HR-V, 28,642mi and it's 5 1/2yrs old.
I WAS SHOCKED that this 5 1/2 yr car with 28,642 mi required such a MAJOR REPAIR?? if this car was 10-15 yrs old and had high mileage,
I would understand it.
I owned A Toyota/Matrix 2003-2017, 226,583 miles. No major expensive repairs. Just regular wear on tires, brakes etc.
I pray this is the end of major expensive repairs.
2/27/2025
Diane L. VERIFIED CUSTOMER
Sure
2/27/2025
Thomas R. VERIFIED CUSTOMER
Benito is extremely professional, and very knowledgeable. He cares about his customers, and keeps them coming back. Also, Sammy is such a pleasure, and always greets me when I come in with my car.