Thanks to Mr Reuel Marquez’s great job and very impressive bec he take care of my suv …
2/27/2025
Andres S. VERIFIED CUSTOMER
Candice and her team were phenomenal! From drop off to pick up, they went above and beyond. The greeters, the foreman, the managers, all amazing! 5 stars! They’ve gained a customer for life!
2/27/2025
Arturo G. VERIFIED CUSTOMER
What can I say. Norm Reeves Honda has always been good to me.
2/27/2025
Carlos C. VERIFIED CUSTOMER
very good service thanks Louie for everything, all the staff is very friendly
2/27/2025
Nanci I. VERIFIED CUSTOMER
Every time I I have brought my car and I’ve had a great experience. I love that I’m able to work there while you guys fix my car. John is so nice and so knowledgeable.
2/27/2025
Christina W. VERIFIED CUSTOMER
This was beyond the worst recall job I have ever had. I didn't receive a certificate for the DMV and my windshield had a 4" crack on the driver's side at eye level that required the windshield to be replaced tomorrow. Along with the windshield to be retinted for health conditions. I submitted a claim to Honda directly since Service Manager Phillip Rosalas would not take any responsibility and State Farm my Insurance Company.
2/27/2025
Ruth G. VERIFIED CUSTOMER
Joshua was fine, not extraordinary, but adequate. I waited in your waiting area for two hours for the shuttle, but my car was finished before it arrived. When I requested information about the shuttle and my service from other service advisors, it was made clear I was interrupting them and not to bother them again. I find your online appointment management system difficult to use and equally off putting. Your corporate culture seems to emphasize efficiency over customer concern or service. I won’t be using your service department again.
2/27/2025
Alene R. VERIFIED CUSTOMER
Benito was a helpful, professional and competent Honda representative.
2/27/2025
Stella R. VERIFIED CUSTOMER
great service completely satisfied.
2/27/2025
Andrew G. VERIFIED CUSTOMER
Jacob did a great job with professionalism and highest level of service to get my car fixed. Thank you.
2/27/2025
Hugo C. VERIFIED CUSTOMER
Service as usual fast and friendly, thanks
2/27/2025
Sharon F. VERIFIED CUSTOMER
He was absolutely wonderful. He made an appointment for me so I wouldn’t have to wait so long because I live in Anaheim and it’s half an hour to go to Irvine and he said it would take a certain amount of time and I said OK but then it was done in like two hours. Awesome, very professional. Excellent excellent service. I always like to come to the Irvine Honda to fix my car. Thank you so much.
2/27/2025
Armand J. VERIFIED CUSTOMER
Juan is an outstanding service tec and a excellent employee
2/27/2025
David P. VERIFIED CUSTOMER
Arbenz is the reason I come to you and pay more than chain garages. Arbenz cares about customers and it shows. He knows my wife and small kids are in my car (precious cargo) and wants to keep us safe. He treats me well 100% of the time I come there and that tells me, he appreciates my business. An all around great guy and professional.
2/27/2025
Carlos R. VERIFIED CUSTOMER
Yes, despite the unexpected repair and high cost, things were made a little bit easier by financing the repair and obtaining a small discount through the service advisor Jeorge!
2/27/2025
Francisco R. VERIFIED CUSTOMER
I was satisfied in everything, the first for the good attention of Francisco and 2nd for the good service of the driver
2/27/2025
Jenna T. VERIFIED CUSTOMER
Valerie was nice! Much better service than El Monte Honda. Would come back here for maintenance.
2/27/2025
Caroline L. VERIFIED CUSTOMER
Edward was fantastic! Super kind and helpful!
2/27/2025
Fountain Head. VERIFIED CUSTOMER
Explained amount of work to be completed , detail cost report was provided, always exceeds customer satisfaction. Job well done
2/27/2025
Dilia S. VERIFIED CUSTOMER
Michael Barr was very professional and kind when checking me in. He handled my concerns with care and informed me of what my car needed. I thoroughly am impressed with the help I always receive here at Norman Reeves Honda of Cerritos Auto Square.