John provided exceptional help in not only getting my vehicle repaired, but with his fantastic communication and prompt updates on my vehicle. I let John know prior that I have had some communication issues with some of the other service managers in the past and John requited that with ease and professionalism. Hopefully I will be able to see John for all of my future service needs.
3/26/2025
Rubi B. VERIFIED CUSTOMER
Great costumer service
3/26/2025
Jacob H. VERIFIED CUSTOMER
Will definitely be back!
3/26/2025
Milagros E. VERIFIED CUSTOMER
He handled client professionally.
3/26/2025
Mechthild S. VERIFIED CUSTOMER
Well taken care off!
3/26/2025
Lauren K. VERIFIED CUSTOMER
Robert was helpful, unable to direct me to the necessary service department. Looking forward to them fixing the leather in my car.
3/26/2025
Donna . VERIFIED CUSTOMER
Very professional
3/26/2025
Terry V. VERIFIED CUSTOMER
Experience was great communication was great customer service was great couldnt ask for better!
3/26/2025
Not Provided. VERIFIED CUSTOMER
Excellent customer service and very convenient options to get cars serviced
3/26/2025
Daniel P. VERIFIED CUSTOMER
John was great with service..saw an issue with my vehicle camera and saw I had extended warranty and called me to inform me that it was covered under warranty.
Previous Honda repa failed to do so. I put John as the best rep I've had the pleasure to work with at your store.
3/26/2025
Eibun H. VERIFIED CUSTOMER
Excellent customer service!!!
3/26/2025
Garrett R. VERIFIED CUSTOMER
The issue I was having was not fixed. The service tech Louis called me and told me it was. After driving it home I realized the issue was not fixed.
3/26/2025
Reynaldo P. VERIFIED CUSTOMER
Really liked Javier's personality - patience in explaining - he was very knowledgeable about my vehicle situation
3/26/2025
Timothy M. VERIFIED CUSTOMER
Yes, Benito is an excellent service rep, he explains things well provides very good advice and education regarding cars maintenance needs. He doesn’t try to upsell on service needs. Which I have experienced at other dealerships. I always feel like any money I spend at Norm Reeves is for necessary work. I plan on asking for Benito on my next service visit.
3/26/2025
Martha G. VERIFIED CUSTOMER
Diego was very helpful,nice, and knowledgeable.
And communicated.
Didn’t waste time and my car was ready within reasonable time.
He was excelente!!
3/26/2025
Allan K. VERIFIED CUSTOMER
Mariela was very responsive and knowledgeable! She promptly ordered uber to take me home and also ordered it to bring me to the dealership to pick up my car
3/26/2025
Evelyn O. VERIFIED CUSTOMER
Trinity is always great!
3/26/2025
Walter P. VERIFIED CUSTOMER
Mr Einck received me at service bay and immediately had car assigned to a tech. The time went by fast and car was ready quickly. No issues.
3/26/2025
George . VERIFIED CUSTOMER
Great service and clear feedback.
3/26/2025
Marianne L. VERIFIED CUSTOMER
Clayton provides excellent service and is always so pleasant to work with.