Thanks for your immmediate attention to my car’s needs, plus the car wash.
3/26/2025
Kenneth R. VERIFIED CUSTOMER
Good job!
3/26/2025
John B. VERIFIED CUSTOMER
Excellent service! Highly recommended!
3/25/2025
Cesar L. VERIFIED CUSTOMER
Rafael was very clear and respectful of what was going to be performed based on my request. Also provide insights reported from his tech staff of what was found during the inspection and provided some suggestions on what to be prepared for.
Very professional at his job, cool and straight to the point. Hope to see him strive at his position. Kudos!!!
3/25/2025
Sarah H. VERIFIED CUSTOMER
I brought the car in for an oil change and was advised to get new tires. After some consideration, I agreed. I picked up the car when it was ready and an hour later I had a flat tire. I was told it was due to a leaky valve stem. I had to drive the car back from Yorba Linda to Irvine to get it looked at, which cancelled my plans for the day. It was also very stressful trying to drive on the freeway with the worry of whether or not I would make it before the tire went flat again. The Irvine team inspected my car again and I was told they tightened the valve stem but when I got home and my boyfriend inspected it he said it was still leaking. This has been the worst experience I have ever had with Norm Reeves and disappointing after paying over $1000 for new tires. I don’t feel like I can trust any future repairs to be done.
3/25/2025
Vivian G. VERIFIED CUSTOMER
Good customer service from my advisor, thank you!
3/25/2025
Michael R. VERIFIED CUSTOMER
Benito was excellent! The vehicle was done early and the final cost was lower than the estimate.
I used to service the vehicle at an independent shop, however I will use Norm Reeves Huntington Beach from now on.
3/25/2025
Steven C. VERIFIED CUSTOMER
Great service! He is always very attentive to detail and gives great feedback and recommendations
3/25/2025
Nicole F. VERIFIED CUSTOMER
Jason always provides the highest level of customer service and support. He should be commended for a job well done!!
3/25/2025
Rick N. VERIFIED CUSTOMER
Nathan is an excellent service advisor. He stays on top of everything. He takes time and explain to me of what needs to get done to my car. He is knowledgeable with his job and very trustworthy.
Thank you for everything
3/25/2025
David P. VERIFIED CUSTOMER
Savannah Arias, my service advisor, was a pleasure to work with. She was responsive and thorough during my visit.
3/25/2025
Lux S. VERIFIED CUSTOMER
Ok
3/25/2025
Madeline S. VERIFIED CUSTOMER
Great costumer service and easy process! very thankful!
3/25/2025
Christine R. VERIFIED CUSTOMER
Kevin is great. He addressed all my concerns. He was friendly and professional.
3/25/2025
Deborah P. VERIFIED CUSTOMER
Kyle’s customer service was outstanding…. He explained what was going to be done on my vehicle and what it would cost and he was spot on. I also liked the fact that he communicated with me on what the mechanic found that will need replacing in the near future which allows me to plan for the next service appointment. He was pleasant, thorough, and efficient. My vehicle was ready way ahead of schedule showing me that he cares about the work and is not just making people wait on his time and plus he had a cool plant on his desk that looked awesome. Anyway, thanks for the great service. It is greatly appreciated.
3/25/2025
Jimmy C. VERIFIED CUSTOMER
A+. ...
3/25/2025
Lance S. VERIFIED CUSTOMER
Well done all around by all of you
3/25/2025
James Aaron. VERIFIED CUSTOMER
Thank you again,I was very pleased with the service