I was not happy that there as no shuttle service. I took in my car for two recalls and it was going to be there 4 hours. I had to pay for an uber to take me home. When I returned for my car the service advisor was not available and his partner sent me over to another advisor. No explanation of what was done to my vehicle was explained to me, I had to asked if the two recalls were taken care of which he responded yes. He then directed me to my car that was parked in the front lot. I have a ford and Nissan cars and their services have always been great. They offer shuttles to clients, if shuttle is not available they offer uber/lyft, they also explain very thoroughly what is done to the vehicle, they wash the vehicles and bring the vehicles to the customers. I was not happy with the services provided at Norm Reeves.
4/9/2025
Leticia J. VERIFIED CUSTOMER
Thank you to Luis for a fantastic customer service
4/9/2025
Ellie /. VERIFIED CUSTOMER
Mr Torres is a pleasure to work with. Responded to my concern of low tire pressure with assurance that all tires would be checked. Kept me informed of results and the problem was resolved. A nail was the culprit. It was removed and my tire was patched. Mr. Torres handled the process quickly, too. I came in without an appointment and wasn’t sure how long I would have to wait But I didn’t have to wait at all. Sami greeted me, and Mr Torres came within a few minutes. Excellent service. Thank you
4/9/2025
Stacy H. VERIFIED CUSTOMER
Very friendly and professional. My car was ready sooner than advised.
4/9/2025
Lorrae B. VERIFIED CUSTOMER
I feel that I can trust the service reps!
4/9/2025
Jack . VERIFIED CUSTOMER
Ramez was very good to work with and he was very polite and professional.
4/9/2025
Carol M. VERIFIED CUSTOMER
Great service thank you. C
4/9/2025
David K. VERIFIED CUSTOMER
Benito's handling of our service visit was outstanding. He provided a level of service higher of that which is considered great. He saved us from having to come back later by pushing up our 2 later in the month service appointments. We are grateful.
4/9/2025
Douglas T. VERIFIED CUSTOMER
John was very cordial n informative.
4/9/2025
Mark Z. VERIFIED CUSTOMER
Michael provided my husband and myself great professional service. He was very thorough and provided great information.
4/9/2025
Elizabeth U. VERIFIED CUSTOMER
Excellent service
4/9/2025
Carolyn C. VERIFIED CUSTOMER
Professional and personable! Answered my questions and explained everything well. he represents your company well
4/9/2025
Apryl M. VERIFIED CUSTOMER
Great service! Norm Reeves Honda was very quick to service my car, and everyone was knowledgeable and helpful.
4/9/2025
Corey B. VERIFIED CUSTOMER
My Toyota bz4x is constantly saying “sit up” driver not detected! I’m 5’11 and always sit up straight. I asked to have that fixed and they said they didn’t have time. Not happy as it’s a major!! Distraction to have this stupid message flashing constantly.
4/9/2025
Lana A. VERIFIED CUSTOMER
Very helpful and the work was done faster than antiisapated
4/9/2025
Yvonne M. VERIFIED CUSTOMER
You have great service
4/9/2025
Allan A. VERIFIED CUSTOMER
Your staff was friendly and helpful and the work was completed quickly.
4/9/2025
Susan W. VERIFIED CUSTOMER
This is my third visit to the HB Norm Reeves, and I received the same courteous, friendly, efficient, professional service from everyone I encountered each time. John Le was fully helpful and explained everything clearly and patiently. It was a great experience.
4/9/2025
Lisa P. VERIFIED CUSTOMER
Joseph is the best. Immediate took care of the service that was required.
4/9/2025
Kristine G. VERIFIED CUSTOMER
I’m so satisfied with their service. I had a very hectic schedule that it would be impossible for me to squeeze my time to have my car done for a much needed maintenance. Thankfully, they allowed me to drop off my car and just picked it up the next day which was very convenient and time saving. Special thanks to Robert Gonzalez for assisting me. He was very nice and professional. I would definitely come again here