The Car Group

I was having difficulties with my service representative Mayhieu. I had spoken with him on the phone to request warranty extension documents related to my vehicle. He sent me the wrong document. Instead of replying to me, he left notes with the honda team that he had already sent the documents to me preventing other people from helping me when I called. And when I was finally able to get a hold of him, instead of being apologetic, he condescendingly said that those documents could easily be found on the internet which technically isnt even true. You would have to know the right search words or document numbers or know whats exactly in those documents as the documents found on the internet are in a completely different format. I also get the sense that he is talking negatively about me behind my back trying to paint me as a difficult customer. I only ask a reasonably request. And if he didnt have the documents, he could have just said so. This is confirmed by my visit today where I was passed off to another service member who then questioned why there was an "alert" on my profile and was passed back to him. I think Norm Reeves Honda service department is fantastic. You can tell in the details. And this probably a one off but i thought it was important to share. I was a little worry coming in today if there would be more of the same or worst.

John Bautista is an excellent service advisor! Extremely helpful, answers questions, thoroughly, and provides very beneficial information about my car.

Valerie was the best

Kyle was very helpful evaluating the service I needed

Great service. Thank you

Very professional and knowledgeable!

Nothing to do with Norm Reeves or Jimmy. He has always been a strong advocate for doing what’s right for the customer. Volkswagen lacks the parts needed to fix the problem that was found by Service tech, with no ETA for the part.

I liked working with Mayhieu. He was professional and took the time to answer all my questions. I really appreciate how he offered the car wash without being asked. Thanks, Mayhieu!

It took much longer than I was told and there was no communication about that.

Savannah provided exceptional customer service! I came in for a smog check and Savannah informed me while writing up my car that there were some important safety recalls for my vehicle that needed to be addressed. I gave her the green light to have the repairs done without hesitation. She gave me an estimated time of how long it would take for my vehicle to have the repairs done. She kept me updated throughout the day as promised and answered any questions I had in a very timely manner! I will certainly return to Norm Reeves Ford for further amazing service from Savannah and the rest of the service team!

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The service took way to long, I had an appointment at 9:45 for an oil change that's it, and I left at 1:15. It took over 3 hours for an oil change and that's with an appointment.

The service was finished well before the expected time of finish, so I didn’t have to wait as long. When I went home and opened my car hood, I did see some traces of oil smudges or drops that I had to clean off.

George was super helpful. Got my car back in a timely manner and was great with communicating showing the entire process.

Pretty good people

Keep up the good work

All was great

Very professional team and they did a great job and fast

Brandon Son very knowledgeable and professional Thanks for your help

Service Advisor/ and service technician were misleading in their recommendations for future repairs my car does not need. Recommended my front brakes be replaced when I just had them done in February….this makes me feel like I can’t trust the employees here….