Nothing to do with Norm Reeves or Jimmy.
He has always been a strong advocate for doing what’s right for the customer. Volkswagen lacks the parts needed to fix the problem that was found by Service tech, with no ETA for the part.
4/18/2025
Louis T. VERIFIED CUSTOMER
I liked working with Mayhieu. He was professional and took the time to answer all my questions. I really appreciate how he offered the car wash without being asked. Thanks, Mayhieu!
4/18/2025
Charlie R. VERIFIED CUSTOMER
It took much longer than I was told and there was no communication about that.
4/18/2025
Nate J. VERIFIED CUSTOMER
Savannah provided exceptional customer service! I came in for a smog check and Savannah informed me while writing up my car that there were some important safety recalls for my vehicle that needed to be addressed. I gave her the green light to have the repairs done without hesitation. She gave me an estimated time of how long it would take for my vehicle to have the repairs done. She kept me updated throughout the day as promised and answered any questions I had in a very timely manner! I will certainly return to Norm Reeves Ford for further amazing service from Savannah and the rest of the service team!
4/18/2025
Christopher H. VERIFIED CUSTOMER
????????????
4/18/2025
Nelson L. VERIFIED CUSTOMER
The service took way to long, I had an appointment at 9:45 for an oil change that's it, and I left at 1:15. It took over 3 hours for an oil change and that's with an appointment.
4/18/2025
Young Soo. VERIFIED CUSTOMER
The service was finished well before the expected time of finish, so I didn’t have to wait as long. When I went home and opened my car hood, I did see some traces of oil smudges or drops that I had to clean off.
4/18/2025
Paola P. VERIFIED CUSTOMER
George was super helpful. Got my car back in a timely manner and was great with communicating showing the entire process.
4/18/2025
Eric C. VERIFIED CUSTOMER
Pretty good people
4/18/2025
Mojtaba A. VERIFIED CUSTOMER
Keep up the good work
4/18/2025
Priti P. VERIFIED CUSTOMER
All was great
4/18/2025
Jesus P. VERIFIED CUSTOMER
Very professional team and they did a great job and fast
4/18/2025
Luis A. VERIFIED CUSTOMER
Brandon Son very knowledgeable and professional
Thanks for your help
4/18/2025
Latricia W. VERIFIED CUSTOMER
Service Advisor/ and service technician were misleading in their recommendations for future repairs my car does not need. Recommended my front brakes be replaced when I just had them done in February….this makes me feel like I can’t trust the employees here….
4/18/2025
Leslie G. VERIFIED CUSTOMER
Had a great service manager Robert, took care of me . Very good experience!!!
4/18/2025
Rafael E. VERIFIED CUSTOMER
Gracias por su colaboracion y buen Trabajo y un buen servicio professional
4/18/2025
Clayton R. VERIFIED CUSTOMER
Too early too tell. The truck shouldnt have issues at 22 k in the first place. So it must of been a factory defect which you guys wouldnt disclose. I still want pictures of the burned part !!
4/18/2025
James R. VERIFIED CUSTOMER
Great service, thank you!
4/18/2025
Jonathan P. VERIFIED CUSTOMER
The courtesy shuttle was awesome, too.
4/18/2025
Yordanos B. VERIFIED CUSTOMER
Manny was exemplary in both service and professionalism. Excellent experience for today’s service. Thank you Honda.