The Car Group

Give that guy a raise!

Ramblin Diego is en excellent stellar employee being very helpful and informative on my questions and concerns.

Good job

Jesse was very helpful and responsive. Thanks!

Very good service

Although the issue with my vehicle hasn’t been resolved yet. The customer service is always excellent at this dealership.

John was super easy to work with. He fully explained the process to service my car. He kept in contact with me to give me updates and he answered any questions I had. It was a pleasure doing business with him.

As always Trevor was a pleasure helping me. He explains everything to a T he deserves a raise.

John was great! Service was met and he answered all the questions I had.

I like the management to Order especially Kevin is a very nice guy. He help a lot of people thank you so much.

Brandon was very thorough in explaining to maintenance process.

Very good job,good service and excellent customer service.

We love Norm Reeves Honda

Clean shop and waiting area. Easy to schedule and great catch on current maintenance needs that need to be scheduled. Thanks!

I was having difficulties with my service representative Mayhieu. I had spoken with him on the phone to request warranty extension documents related to my vehicle. He sent me the wrong document. Instead of replying to me, he left notes with the honda team that he had already sent the documents to me preventing other people from helping me when I called. And when I was finally able to get a hold of him, instead of being apologetic, he condescendingly said that those documents could easily be found on the internet which technically isnt even true. You would have to know the right search words or document numbers or know whats exactly in those documents as the documents found on the internet are in a completely different format. I also get the sense that he is talking negatively about me behind my back trying to paint me as a difficult customer. I only ask a reasonably request. And if he didnt have the documents, he could have just said so. This is confirmed by my visit today where I was passed off to another service member who then questioned why there was an "alert" on my profile and was passed back to him. I think Norm Reeves Honda service department is fantastic. You can tell in the details. And this probably a one off but i thought it was important to share. I was a little worry coming in today if there would be more of the same or worst.

John Bautista is an excellent service advisor! Extremely helpful, answers questions, thoroughly, and provides very beneficial information about my car.

Valerie was the best

Kyle was very helpful evaluating the service I needed

Great service. Thank you

Very professional and knowledgeable!