Kevin was great! He took time to answer my questions and explain- even tho it was a busy Saturday morning- For sure will go back to him for my next service- Thank you
5/4/2025
Guadalupe C. VERIFIED CUSTOMER
Yes, John was absolutely great, He definitely took the time to explain about the recall, how long it would take and answered any all questions! I appreciate John! He was Amazing!
5/4/2025
Alvin L. VERIFIED CUSTOMER
Great service.
5/4/2025
David S. VERIFIED CUSTOMER
I would like to have my car fixed
5/4/2025
Jimmy M. VERIFIED CUSTOMER
Great service!
5/4/2025
Frederic P. VERIFIED CUSTOMER
I look forward to filling out your survey !! Thank you
5/4/2025
Robert M. VERIFIED CUSTOMER
My service advisor, Richard, communicated well and tried to expedite my repair. I'm very satisfied with my experience
5/4/2025
Shirley K. VERIFIED CUSTOMER
I had an appointment at 12 5/3. I waited 2 hours for an oil change. I did not get a phone call or a text that my car is ready. When I checked the service department ‘s desk (Leo) he was not there and my car keys was on his desk.
I’m not sure how long my keys was placed on his desk.
Finally, there a was sort of an older gentleman with a bald head (white guy) that helped me. I was out finally and it’s 2:15. This is just ridiculous.
I probably won’t be back at this location. Leo is a good service department person. . I’m not sure if he got really busy or went to lunch or had left on an emergency. This is worse than waiting at a Dr.’s office + this location I’ve got an oil change twice some one always forgets to reset the number to 100% isn’t that a part of getting an oil change? I had to call x2 to ask if my oil was changed since it said oil is on 10% but the person just forgot to reset it to 100 that was not a big deal so I never said anything about it. When it happened again, I re-setted it myself. I like this location since it’s near my home but, I’ll check out another location.
5/4/2025
Leticia T. VERIFIED CUSTOMER
Michael Vasquez is the associate that helped me.
5/4/2025
Mary S. VERIFIED CUSTOMER
It was late Saturday afternoon when my car gave me a low tire pressure warning. I went to fill the tire with air, but it had a nail in it. I called Norm Reeves superstore and even though they were closing the service department in less than 30 minutes, they urged me to come over and get the tire fixed. Robert was upbeat and friendly, even though it was the end of the day. He got me fixed up and on my way.
5/4/2025
Roberto A. VERIFIED CUSTOMER
Thank you
5/4/2025
Guynell M. VERIFIED CUSTOMER
Richard is awesome!
5/4/2025
Tom F. VERIFIED CUSTOMER
Excellent service from Ariel right from the start.
5/4/2025
Manolito C. VERIFIED CUSTOMER
I'm not satisfied with the customer service
5/4/2025
Ralph R. VERIFIED CUSTOMER
Service and honesty always appreciated but prices for services are high.
5/4/2025
Ralph O. VERIFIED CUSTOMER
Great experience. Thank you!
5/4/2025
Paul S. VERIFIED CUSTOMER
Julie provides excellent customer service. She accommodated me for Saturday appointment and explained everything thoroughly of what needed to be done.
5/4/2025
Christopher C. VERIFIED CUSTOMER
If was a wonderful experience that he was a very nice man and helped with my services on my car I just would like to thank him for good service