Clayton was very professional, and my visit for maintenance and to address a recall went well. We always receive good service at Norm Reeves Honda.
5/8/2025
Muyad M. VERIFIED CUSTOMER
I am completely unssatisfied and surprised by the recent service. I bought my Honda CRV for a "fuel pump" recall, and it was running perfectly without any issues. After the repairs were completed, they told me everything was working fine and all inspections are passed including the battery test , I took it to my work, and after work, it wouldn't start ON , The next day, I brought it back to the dealership for inspection, and they told me there was a problem with the battery and it needed to be replaced. So I don't understand how the first inspection results were good, and after two hours from repairs it became weak ,
5/8/2025
Thomas D. VERIFIED CUSTOMER
Arbenz is an excelent service representative. He is very attentive to making sure all service requests are accomplished and done correctly.
5/8/2025
Kenneth B. VERIFIED CUSTOMER
You're doing okay
5/8/2025
Evette T. VERIFIED CUSTOMER
Ram was awesome and full of knowledge ????
5/8/2025
Joanne T. VERIFIED CUSTOMER
The service advisor, Mr. Barr, did not text or email me, when the service for my car was completed. I just went to the dealership at 4pm, since I expected the service to be completed by then. I did not receive a copy of the multipoint inspection report. I appreciate the assistance of Mr. Ortega, who helped check out my car; he informed me about the status of my tires.
You don’t have to contact me.
5/8/2025
Eileen Renee. VERIFIED CUSTOMER
This location has always gone above expectational service.
5/8/2025
Jode J. VERIFIED CUSTOMER
I was on a tight schedule, and Gerardo got my vehicle done right on time. Very happy with NR—great service!
5/8/2025
Mina H. VERIFIED CUSTOMER
Great customer service from Mayhieu
5/8/2025
Kathleen F. VERIFIED CUSTOMER
Joseph said my car would be ready in 2hours and it was. ????
5/8/2025
Cheryl M. VERIFIED CUSTOMER
Manuel Montoya was very nice and listened to my concerns about my van. He makes sure that everything will be ok and kept me updated about my van.
5/8/2025
Stephen Y. VERIFIED CUSTOMER
Brandon Son was professional and courteous from start to finish.He explained the repairs clearly and answered all my questions.
5/8/2025
Jack H. VERIFIED CUSTOMER
Benito is the best. He went the extra mile to get my CRV fixed properly. He is so good at what he does and you know you’re in good hands with him. Knowledgeable, kind and conscientious. Great person all the way around!!
5/8/2025
Trinita V. VERIFIED CUSTOMER
Javier was excellent a true professional thank you for making sure I had a full understanding of the services recommended it made it simple for me to move forward with confidence. That I understood why and how come I had to address the issues. Thank you peace and blessings see you next time ????
5/8/2025
Kathleen T. VERIFIED CUSTOMER
Great service!
5/8/2025
Vincent T. VERIFIED CUSTOMER
I had a great experience. Trinity was very informative, and helpful. She provided all the answers I hoped for. She also updated me on the status of my car which was very helpful for planning without my vehicle. Excellent customer service
5/8/2025
Christine S. VERIFIED CUSTOMER
Car service was good! ???? However, When my car was ready, Crystal texted me to let me know.
I texted her back letting her know I'm on my way.When I went to pay, Crystal was not at her desk. I waited and waited (about 10 minutes), but no Crystal until Francisco helped me with the payment. At least she should have had the curtesy to let me know that she's on her break and someone else was going to help me... I waited, but someone else would have walked out without paying!
5/8/2025
Kristina N. VERIFIED CUSTOMER
Q did not respond to any of my calls or texts. He estimated that my service (an oil change and tire rotation) would take 2h, and it ended up taking 5.5h. And then, the shuttle took 1.5h to get me after my car was ready. Of course the timing is not his fault, however he should have provided updates after the 2h mark (his origin estimate) and then an additional update to let me know the shuttle was running late. When I was picked up by the shuttle driver, the driver told me it’s been a slow day. WHAT???? Why isn't Q answering his phone or text messages? When I finally arrived to pick up my car, he was gone and had left for the day. I felt stranded! The least he could have done is let me know that he was going to leave for the day and give me a contact of someone who would take over my case. This experience was so strikingly different from my last time (with a different service provider) at Norm Reeves. I will definitely not be requesting Q next time.
5/8/2025
Michael T. VERIFIED CUSTOMER
What is my incentive to compete a survey?
5/8/2025
Blesilda A. VERIFIED CUSTOMER
Very helpful and informative. Great person to talk to and deal with. Quick response to my concerns about the issue.
Perfect example of good customer service. Commendable! Thank you.