The Car Group

Knowledgeable and very helpful in explaining service

Louie was great. Very dissatisfied with the car.

Luis was very helpful and kind. He handled everything professionally. I will request Him in the future., I actually switched service centers from SJC to Irvine, as much closer to where I live. I was very pleased with the service I received today. You have a great waiting room also and excellent coffee….

Kyle was very professional and explained everything. Also the young lady next door to him was very helpful.

Denise was friendly and helpful as always. She made my experience at Norm Reeves a great one.

Excellent friendly service and very convenient!

On time -actually early for today’s service.

Please update my email to

Phillip Rosales Service Director norm reeves Honda And his team were amazing.

Thank you! Thank you! So much excellent service

I feel was completely and deliberately misled into believing that the diagnostic service would encompass inspecting the entire vehicle rather than just one system, and I found this highly unethical and legally actionable behaviour. I had specifically asked for all the car’s systems to be checked in addition to the illuminated “Brake” and “ABS Brake” lights, in order for me to be reassured that everything was running safely, and the response I was given was a vague “Yes, we’ll take a look,” which I took to mean was “Yes, we’ll take a look at all the car’s systems in addition to the illuminated “Brake” and “ABS Brake” lights,” but which actually meant “Yes, we’ll take a look at only the illuminated “Brake” and “ABS Brake” lights and do a cursory “multipoint” inspection. If I had known that the $199.95 diagnostic service would cover only the illuminated “Brake” and “ABS Brake” warning lights and a cursory multipoint inspection, I would have declined the service. To add insult to injury, I was not told at the time I brought in the car that the $199.95 cannot be used toward any service work, not even the repair for the one system that the diagnostic service examined. That, too, was opposite to what I had expected, based on my previous service experience at this Service Department. I am appalled and angry that not only did the dealership change its policies regarding diagnostic services from what they were in 2021, but that no one in the Service Department had the decency and honesty to disclose this to me before I had signed my approval for the Service Department to conduct the diagnostic service and thus given my commitment to pay for said diagnostic service.

Edward was great, He treated me with friendliness,courtesy, and respect. Everything was explained to me. My cars performance is better. I have no issues further. Thank You

Ernesto and John

Always efficient and quick! Thank you.

Very happy with the Service. Lua made me aware of 4 things that are time to get done but did not pressure me to do them right now. I appreciate that very much.

Thank you????????

Very patient and helpful

Gustavo took great care of my car and was very transparent and communicated with me every step of the way. He is very welcoming, friendly and easy to work with! Thank you

Excellent customer service.

I was in and out for my oil change in less than an hour.