Service advisor was thorough and addressed all my concerns. Tranh explained the service to be undertaken and answered my questions. Excellent customer service was provided.
5/18/2025
Joann M. VERIFIED CUSTOMER
Thank you for the good service.
5/18/2025
Cendrawati T. VERIFIED CUSTOMER
Very informative
5/18/2025
Michael B. VERIFIED CUSTOMER
Another great experience at Norm Reeves because of their team and Trinity. Keep it up!
5/18/2025
Johnna G. VERIFIED CUSTOMER
Not only were we not helped in a timely manner when I arrived for my appointment at 940 AM, but to make matter worse, the associate who decided to help, Michael B charged me for something that I did not ask for. I was clear and even repeated myself and the intentions of service I wanted but after receiving the bill, there was more there than I had requested. My car already had taken an observably long time for something that seemed simple and we waited with patience, only to be rewarded with upcharges and snide comments.
5/18/2025
Christophur H. VERIFIED CUSTOMER
He is the best. Always helpful and respectful.
5/18/2025
Nhu N. VERIFIED CUSTOMER
Edward was great! 10/10 service. Thank you again!
5/18/2025
Heather P. VERIFIED CUSTOMER
Hyundai has continued to be supportive and have wonderful customer support every time I bring my car in for service. Moe was very helpful and professional. Thank you!
5/18/2025
Dawn J. VERIFIED CUSTOMER
Gus was responsive and professional in taking care of unanticipated repairs needed to my car following a recall service for the engine cover of my Atlas Sport suv. Thank you Gus for your dedication to excellence in service!
5/18/2025
Andy P. VERIFIED CUSTOMER
Great service always
5/18/2025
Maureen E. VERIFIED CUSTOMER
Luis was great
5/18/2025
Mauro C. VERIFIED CUSTOMER
The serbice was very good, agile and organized.
5/18/2025
Carole M. VERIFIED CUSTOMER
John was great. He explained things about my cars needs-well.Everyone I came in contact with was pleasant . Thanks to everyone at Norm Reeves.
5/18/2025
Salih B. VERIFIED CUSTOMER
I had never have this kind of experiences before. First when we meet with the team member, he was not polite. He didn’t listen very well what the issue was and he said ok. But when he delivered the car, he said “oh it was a different issue when I mentioned the touch panel screen is going totally black”. Anyway overall, I ll never do business with Honda Irvine. My problem was not solved and he service rep was not helpful. Overall disaster.
Also when my car delivered, there was no extra sheet on the seats and there were oils on the passenger seats. Terrible terrible terrible.
5/18/2025
Evelina N. VERIFIED CUSTOMER
My service advisor Benito Torres gave excellent service. He thoroughly all of my questions and explained the work completed on my car.
5/18/2025
Michael S. VERIFIED CUSTOMER
It was a great prediction to have a new car for Ashly
5/18/2025
Long T. VERIFIED CUSTOMER
Clayton did an excellent job with helping to check in my car in and provide status updates and est. completion time. He’s professional and courteous.
Thank you for a wonderful experience!
5/18/2025
Courtney S. VERIFIED CUSTOMER
Very helpful and friendly. Helpful with all questions I had.
5/18/2025
Michael G. VERIFIED CUSTOMER
Thanh is an amazing service rep. I specifically requested request him when I bring my car in because he does such a great job every time.