The Car Group

2-1/2 hours for an oil change is not acceptable. Also, there was no documentation that the sensors are not working properly. He only expressed that this is a common issue, but offered no solutions.

Everything was done properly and service was amazing

Good services thaks richart

Prompt and courteous,

Manny is great! Very helpful and friendly! He’s my go to whenever I need my car serviced! Thank you so much Manny!

Honestly the whole service really sucked. I was quoted 2hrs when it really took 5 and I was never given an updated time estimate. This caused me problems with work because my car was not ready in the time I was told so I had to be given a shuttle to work. I was told the shuttle would pick me back up but John didn’t even read my texts until my boss had already dropped me back off at the dealership. I was also give a very wrong quote of roughly 1300 for 3 tires which I had to correct John on. When I did get my car back I noticed they unplugged my cars dash cam during the service which I’ve never had happen so this made me uncomfortable. My drivers mat was for some reason in the trunk and other weird things have been noticed. I’ve requested the pictures you guys take of the car before and after because of this but I have not heard back yet. Needless to say this will likely be my last time coming to this Toyota because this isn’t my first time dealing with similar situations like this here. Last time my hub cap was not put back on and I had to return back where they wouldn’t believe me until they looked at the photos. Very disappointing, I was really hoping to have a better experience this time because this location is close to me but that unfortunately was not the case.

Quick, smooth process

Had 1:30 appt; car finished 2:30. Very happy about that.

She was always in contact with us and very helpful! Kept us updated constantly and clear with everything. Overall very good service!

Great service.

Every time I come to Norm Reeves Cerritos, Manny gives me great service.

Benito was very informative, professional and pleasant to deal with.

Appreciate the service explanations and customer service.

Quoted an hour and a half. Checked in at 10:40 didn’t get to leave till after 1 pm. Said I didn’t not want my tire changed they did it anyway and they were going to make me wait even longer for them to take it off again. I couldn’t wait any longer due to needing to get to appointments so I just paid for the tire He said he’d give me a discount which was a minuscule $20. I’ve always had amazing service here but this was ridiculous.

John was outstanding, personable and efficient…

He did a great job

He is awesome

That I may have had a couple issues, but after thorough checks, everything is good. Pretty fast, and shuttle was nice. Great driver, and Ms. Saenz was great to work with.

well done

She did great addressing my questions- great team member!!