I felt like the service advisor was really sassy. Over the phone I had been told I had a recall on two occasions and instead of explaining to me what happened she said that the advisors just know more then the people that set the appointments. Then proceeded to give sassy attitude aside from that I think the mechanics.
5/21/2025
Diana C. VERIFIED CUSTOMER
Thank you! Javier is excellent at performing his job.
5/21/2025
Joung K. VERIFIED CUSTOMER
Great job
5/21/2025
Andrea H. VERIFIED CUSTOMER
Gustavo was very professional. He updated me throughout the process and explained the additional services that required attention.
5/21/2025
Hoan D. VERIFIED CUSTOMER
Really professional
5/21/2025
Cheryl W. VERIFIED CUSTOMER
Manny Sanchez was very knowledgable about the problem with the starter in my car and answered all of the questions I had- this made me feel comfortable that my problem would be solved. Manny was very friendly, and he processed the paper work quickly and thoroughly. He is a valuable employee for Norm Reeves Honda.
5/21/2025
Vivian G. VERIFIED CUSTOMER
Andrew was friendly and professional. Im
5/21/2025
Nadine S. VERIFIED CUSTOMER
He was very knowledgeable and very nice
5/21/2025
Sally M. VERIFIED CUSTOMER
Juan was beyond excellent! I was so lucky to have Cheyne's stellar customer care until he left. I am thrilled to say that Juan is every bit as fantastic as Cheyne, which is really saying something! Smart,super cool,compassionate,helpful and not pushing work or expenses I didn't need. Thank you,Juan. I am so grateful to you. ????????⭐️⭐️⭐️⭐️⭐️
5/21/2025
Jenny N. VERIFIED CUSTOMER
Great job
5/21/2025
Brian S. VERIFIED CUSTOMER
Than was very helpful and keeping me updated and informed about the situation/process what needs to be addressed during the car inspection and repair
5/21/2025
Art R. VERIFIED CUSTOMER
I am new to Ford but starting to like them!
5/21/2025
Donald O. VERIFIED CUSTOMER
Ernesto provided me a the utmost professionalism while providing 5 star customer service.
5/21/2025
Janice C. VERIFIED CUSTOMER
John was very attentive and professional.
5/21/2025
Caleb C. VERIFIED CUSTOMER
John Beck was personable and went above and beyond. Exceptional service as always!
5/21/2025
Wes A. VERIFIED CUSTOMER
Your staff was great. The salesperson who sold me my warranty was full of **** I would think the hood not opening would be covered
5/21/2025
Jeremy S. VERIFIED CUSTOMER
I want to thank Anthony Sanchez in the service department!! that young gentleman is an outstanding guy. You guys are very lucky to have him over there at the Honda dealership in West Covina… I had my car oil changed and my tires rotated and Honda did outstanding job.. look forward to going back to Honda of West Covina… I definitely will recommend a friend on a family member to a Honda dealership. They’re great people thank you Jeremy S
5/21/2025
Albert D. VERIFIED CUSTOMER
Arial provided excellent customer service.
5/21/2025
Supraja T. VERIFIED CUSTOMER
Great service.
5/21/2025
Shelley M. VERIFIED CUSTOMER
Everything explained and Nathaniel was very professional, Thank you!