The service woman who help me was extremely professional and understanding.
5/30/2025
Kenia R. VERIFIED CUSTOMER
He was excellent with compassion and understanding in providing me the best customer service that every ford customer desires. My husband and I have been a ford norm reeves ford customer for 5 years, Rafael is the best advisor in the Cerritos center. A 5 star customer service representative! A valuable asset to that center,
Thank you
5/30/2025
Steve W. VERIFIED CUSTOMER
Brandon is the best Service Advisor @ Norm Reeves! Very professional and knowledgeable!
5/30/2025
Elaine E. VERIFIED CUSTOMER
He was very helpful & found the best price for me
5/30/2025
Michael M. VERIFIED CUSTOMER
Amazing young man! Sharp, great follow up, great communication. You are privileged to have him!
5/30/2025
Edilberto S. VERIFIED CUSTOMER
Good service, thank you Javier!
5/30/2025
Thenisha I. VERIFIED CUSTOMER
Thank you, Andrew, for being polite and caring for your customers.
5/30/2025
Felipe O. VERIFIED CUSTOMER
Always appreciate working with Richard. I am always satisfied with his service. He's very professional and helpful with any questions that I have with my vehicle.
5/30/2025
Christopher M. VERIFIED CUSTOMER
Always in good hands with Miguel.
5/30/2025
Raymond . VERIFIED CUSTOMER
Give Mike a raise! He's very knowledgable and attentive to the customer's needs.
5/30/2025
Michele S. VERIFIED CUSTOMER
Kyle was amazing to work with! Very helpful, listens well and very polite
Thank you again Kyle!!
5/30/2025
Celina R. VERIFIED CUSTOMER
Kudos and accolades to Candace! She did not snipe a beat. Always very polite and ready to help. Service with a smile and very helpful as usual. I will come back you know it! Great service. Thank you all..
5/30/2025
Paul O. VERIFIED CUSTOMER
Great service from Michael. Responsive and provided good explanations of repair issues.
5/30/2025
Jeff . VERIFIED CUSTOMER
Kyle was great
5/30/2025
Dawn A. VERIFIED CUSTOMER
My service was completed early. Michael had remembered where I would be located at the dealership and personally came to get me. He was a complete joy to work with.
5/30/2025
Ila C. VERIFIED CUSTOMER
Brandon is the best! I would continue to work with him as he cares from my car concerns and he goes above and beyond to help me. He truly cares for his customers.
5/30/2025
Ian L. VERIFIED CUSTOMER
Adrian provided excellent service and problem solving skills, and helped me figure out my alternator had no problems. I had come to norm reeves thinking I needed my alternator replaced, because that's what Autozone had told me. Adrian saved me a chunk of money and demonstrated excellent professionalism
5/30/2025
Susana V. VERIFIED CUSTOMER
Great service all around. Loved how the staff treated me with from the moment I arrived till when my car was ready.
5/30/2025
Edgar H. VERIFIED CUSTOMER
Joshua was meticulous in explaining to me what is involved in the service and provided me an estimate of the time needed. I was happy about the result and also about the process of the service.