The Car Group

Very helpful and helped explain car questions

Very good care!

Jacob was great and the warranty work was done fairly quickly.

Prompt, complete, friendly service. The very definition of good customer care

People there are not friendly and helpful. I always feel like I am bothering them. Always apologizing to make sure they aren’t upset . I really hate going for service there.

Trevor was great help and very informative. Totally satisfied with the service. Thank you!

I dropped off my car at 7:30am on a Wednesday for a defective airbag on the drivers seat (still under warranty). Luis told me he would call me the next day. I didn’t hear anything by Friday so I called and texted the number that texted when I checked the car in asking about the status of my car and didn’t hear back. Saturday morning I call to find out what’s going on and they tell me Luis is off that day and someone else would call me. After about 3 hours of waiting for the phone call I decided to show up to find out what’s going on since I needed the car for the holiday weekend. They said the car would be ready Tuesday since it was Memorial Day weekend and they closed Monday. At that point I couldn’t do anything about my car so I asked for a free tank of gas for the rental since it wasted a lot of gas compared to my hybrid Camry and I believed that was the least the dealer could do. I was told that there was no manager on duty, which I didn’t believe and told them there was no way that was true. I insisted to speak to someone that could approve a free tank of gas since the communication had been horrible and I was only supposed to leave my car there for 1 day. After the third attempt to talk to a manager a salesman walked me into the financial office and said that I was demanding to speak to a manager. I told someone exactly what was going on and what I wanted and out of nowhere a gentleman said “you want a free tank of gas? I’ll give you a free tank of gas. “ and that’s it. I asked for the GMs contact information and the same gentleman showed me online where to find it. I then realized I was talking to Talha Kazmi a sales manager, which made me realized that a Norm Reeves sales manager did not care about an upset customer in the lobby. He never once introduced himself as a manager and never did he acknowledged the fact that I was upset for the lack of communication from his dealer. I don’t know what happens behind the scenes at the dealer but I do believe that I should have been informed of what was going on with my car. I picked up my car the following Wednesday because I called Tuesday and the receptionist said Luis would call me back and all I got was a message that they were finishing up and would call me when is ready for pick up. I texted back around 3 pm asking if it would be ready and no reply. I called first thing Wednesday and I’m told Luis if off again and a service manager would call me because I explained on the phone what was going on. Around 1 pm I get a text that my car is ready. They had my car one week at the dealer to changed a defective airbag and a whole week went by and I never received a text or phone call with an update about my car. I had to cancel plans to go to Mexico for the holiday weekend because I couldn’t take the rental car to Mexico. There are no excuse for the lack of communication and lack of professionalism from the sales manager Talha Kazmi. I’ve bought 6 cars from Toyota since 2012 and I will keep buying more just not at Norm Reeves.

Ernesto did a great job! He made mw feel taken care of and that i was getting the best possible deal. He went above and beyond!

Great service !

Was able to get things done fast. Appreciate the good customer service. Anthony Sanchez did a excellent job!

Professional and knowledgeable

Jesse is friendly and was professionally straight-forward with costs and expectations. He made my experience seamless and easy. I was in and out within an hour and a half. Thank you, I will be back in the future!

Stephen’s the best! A man’s man, and a stand-up guy all the way through!

Rosalina was great! Especially when I felt that there was something that needed to be corrected. Fan on the air conditioner was whistling. She got me scheduled and they fixed it.

He was attentive and communicative about the services that I will need now and in the future. To me it provided me with ample time to prepare for the cost of the next service that my vehicle will need. I received a text message with images supporting why the service was needed. I also asked for an adjustment to the right side under the glove compartment that was hanging from a previous Honda service. It was taken care of and he recalled that it was addressed by the mechanics. Thank you Javier for going the extra mile to ensure that I understood the state of the car and also the future services that I will need. It is much appreciated.

Juan was great! First visit he assessed I’d need to get the necessary part ordered so made sure I was processed as such and left promptly since all that was needed that first visit was to verify issue and order the part. He also texted me so I could verify my work schedule and schedule a new appointment without having to call in.

Kevin was fantastic.

I had a great positive experience at Norma Reeves. Everyone I interacted with—from the person who scheduled my appointment, to the maintenance technician, and especially John who assisted me in person—was professional, friendly and helpful. I truly appreciate the excellent service and look forward to bringing my car in for future maintenance!

Valerie was very knowledgeable, and honest about the necessity to keep my car in excellent condition and me safe. The day I was there she did not leave for the day as she could have. She wouldn't leave until her customers were taken care of.

She was really helpful and she's provided me a quick service