The Car Group

Excellent service advisor Jonathan Romero. Really listens, very courteous and helpful.

I really appreciate his assistance.My truck has not run better since the day.I bought it after the service today

The person who took in my car wrote down that I wanted to have a bumper to bumper inspection that would be indepth to see if there were things that needed repair. I also stated I wanted to have them look at the vehicle charging system since I was getting a "check vehicle charging system" message when I left the vehicle overnight. But after calling and scheduling an appointment yesterday for today at 8:30am I wasn't checked in until 8:50am and the service people kept asking me if I had an appointment despite being there since 8:20am. I was told Q would be in at 9 so he would give me a call then and I left. Sometime after noon I got a text telling me the car was ready for pickup and I had a bill due. Having not received any sort of communication about what they found or what they were doing to car I tried to reach out and get someone to call me back. After a couple of hours I tried calling and getting a hold of 5 different service advisors and even the operator and still only ever got to voicemails. Q finally called me there after and I had to explain to him that I was expecting his call earlier in the day and that I wasn't going to come down to pickup the truck until I had the service I took the truck in for was performed. He walked me through what they performed and they only did a visual inspection and not an indepth one nor did they look at the charging system. So he said it will be another $200 for them to run another diagnostics on the car even though I had made it clear when I dropped it off that I wanted to have it checked. So there is a break down in your system somewhere or someone skipped a step because it hasn't been enjoyable so far.

Sal is thorough and is very understanding and not pushy. Thank you to everyone for a wonderful customer service.

I’ve been going to Mossy Toyota for the past 15+ years. I thought that they had a great service department. I was very impressed with your service today from the ease of getting in for the same day appointment, to the booking process, to the online payment so easily picking up my car that was parked out front.

Very efficient thanks john

John was great and everything they did was good except the plastic strips on the top of the roof that they were going to reattach, it is already loose again.

Thanks for the good and fast service ernesto

Thank you

John was very helpful and friendly. Service was quick and everything was well communicated. Love coming here for my car service. Thank you!

Trinity Guzman is always professional and courteous—she’s the person I specifically ask for whenever I visit Honda. I really appreciate the video inspection provided by the technician; it adds transparency and peace of mind. The transportation driver who brought me home was also professional and made sure I got home safely. Overall, I’m very satisfied with my visit.

Jonathan Romero treats me like family! Addresses my car issues! Thank you for your great service!

John and Luis Marquez did a good job by checking me in on a timely manner

Enrique did a great job and got everything fixed.

Very good service from Kevin Liam

Johnathan was very helpful and professional.

Yes, I had a truly exceptional experience. Manny was very honest. He took care of my Vehicles needs and kept me up-to-date on the process of my vehicle through email text and phone call. I would recommend NORM REEVES to everybody that I know and those that don’t go I will still recommend them to go see you guys at Norm Reeves Honda, that truly exceptional experience from coast to coast Manny show this to your boss so they can give you a raise or a bonus sincerely, Leonard John Duran

Quick and easy

Nice guy, quick and helpful.

How Javier Pena kept me update on my vehicle progress and when my vehicle was ready for pick up. Very professional and great customer services