Absolutely fabulous. Arbenz was great. I love Norm Reese’s Honda solving all of my car problems.
6/9/2026
James H. VERIFIED CUSTOMER
I’ve been a customer for a long time for many years now when I came in to get my service Dunn, my service advisor was great however, when I picked up my car at the end, I was asking questions about the repel package that I purchased when I leased my car and this is my second lease, but I was told that I was able to bring in my car for another application for the repel and the gentleman who checked me out at the end was rude and just blatantly told me that oh we don’t do that anymore that was something we used to do, but we don’t do it anymore which I find very bizarre because this is a service that I paid an additional fee for in my lease. I would need some extra clarification on this as I’m a bit disappointed in that response.
6/9/2026
Jason Y. VERIFIED CUSTOMER
Great service and communication
6/9/2026
Eric F. VERIFIED CUSTOMER
Benito always takes great care of us :)
6/9/2026
Marlene C. VERIFIED CUSTOMER
Very thankful for the service that I got they brought my car exactly the way it was when they took it in. Will continue to use the service.
6/9/2026
Ameerah S. VERIFIED CUSTOMER
Yes,please.
6/9/2026
Arturo P. VERIFIED CUSTOMER
He provided excellent service.
6/9/2026
Lourence G. VERIFIED CUSTOMER
Very professional
6/9/2026
Stephen R. VERIFIED CUSTOMER
Things were first rate, great service
6/9/2026
Paul V. VERIFIED CUSTOMER
First of all, the kehob was not replaced and the insurance adjuster advised me the approval of such. When I request the same item to be replaced the personnel there was rude and aggressive especially one guy named Tony. I requested to speak to a manager and he went to the little office and came back telling me that the guy didn't want to come out, so I told me I didn't want to take the car until I spoke to a manager and he said that I will be charged parking fees if the vehicle wasn't removed from the property. The worst customer service ever!!
6/9/2026
Sm Zahidur. VERIFIED CUSTOMER
I'm fully satisfied and thankful.
6/9/2026
Maria S. VERIFIED CUSTOMER
Ruben is the only reason why I keep coming back. You need to give him a raise. He dose his job very well and it’s much appreciated. It’s hard to find a person like him.
6/9/2026
Jacqueline L. VERIFIED CUSTOMER
I had an appointment for 10:40 am and did not leave until 1:30 pm . Very disappointed
6/9/2026
Kevin H. VERIFIED CUSTOMER
Clayton did a awesome job keep up the good work.
6/9/2026
Juan G. VERIFIED CUSTOMER
Great advice and friendly service
6/9/2026
Chelsey W. VERIFIED CUSTOMER
Fast efficient and friendly
6/9/2026
Silvia O. VERIFIED CUSTOMER
The service itself is always good. But waiting three hours when I had an appointment for a simple oil change with no updates on wait time was not good customer service. I understand sometimes the schedule can get busy, but I could have left and come back. It wasn’t until I had been waiting 2 hours, upon my inquiry, did I find out that my service had not even been started, and it would be an additional 45 minutes before service would begin. I received 3 texts reminding me of my appointment, yet was never told there would be a delay. A simple courteous text would have made a world of difference. Makes a customer feel your time is valuable, but that the customers time is not. Simple communication.
6/9/2026
Adriana P. VERIFIED CUSTOMER
Excellent customer service. Great communicating timelines and quick delivery.
6/9/2026
Timothy L. VERIFIED CUSTOMER
Another great experience at Norm Reeves H.B., our regular service advisor was out of the office and Arbenz was there and asked me if needed help. I was waiting for my granddaughter to arrive and we started talking and looking at my vehicle history, long story short he took care of our vehicle from arriving to departure. You could tell he was there to help the customer as well as keeping the service department rolling. Great job Arbenz, I appreciate your time and support. Please pass along thank you to everyone involved in the service department. It’s nice to feel your in good hands while you’re having your vehicle serviced, thank you.
6/9/2026
Jean G. VERIFIED CUSTOMER
My car was done earlier than promised. Your waiting room is as comfortable as my living room and Alex was very nice