In our opinion Benito Torres is the best service advisor we have ever dealt with at five different dealerships. Very knowledgeable, honest and has excellent interpersonal communication skills. He is the main reason we drive a Honda and go to Norm Reeves Honda for service.
4/24/2026
Debbie H. VERIFIED CUSTOMER
Benito was excellent!
4/24/2026
Connie B. VERIFIED CUSTOMER
Was told I would be contacted when services were needed/done. No one called, I had to call close to closing. Was told by another employee they would check and call me back, 5:30pm, never got a call so I had to drive to dealership at 5:50 pm. Services req where not completed and ones that they said they would get back to me about I was still partial charged. After the last time large mistakes with my CRV, this service was for my Civic, I will go back to the Carlsbad dealership.
4/24/2026
Karla R. VERIFIED CUSTOMER
My experience was amazing
4/24/2026
Hoang L. VERIFIED CUSTOMER
Asked is a great rep. Friendly, professional, knowledgeable. I recommend him towards any future dealing with taking care of my car. Give this man a raise.
4/24/2026
Vinh An. VERIFIED CUSTOMER
I am very satisfied.
4/24/2026
O'Neil C. VERIFIED CUSTOMER
I already discussed this with the service manager
4/24/2026
Rudy V. VERIFIED CUSTOMER
Robert Gonzalez always takes great care of me I love his service!
4/24/2026
Martha M. VERIFIED CUSTOMER
I was told that the technician was not able to replicate my complaint while driving the vehicle and running for codes. I brought it in because the emergency parking break engaged twice while driving at high speed on the freeway.i don't believe there was any troubleshooting other than plugging in the machine for codes.I was told to bring it in if it happens again. This is frightening to me. Did they check the sensors for the collision avoidance (if there's a sensor)? That also turned on while I was slowly parking behind a car. The emergency parking break engaged twice while I was driving on the freeway one week apart. There's obviously something going wrong if the car is detecting something on the road to cause rhe break to engage. I'm not satisfied with the quality of the diagnostic work. Waiting for the problem to happen again so you open a case doesnt sound like good quality work.
4/24/2026
Theodore C. VERIFIED CUSTOMER
Julie ALWAYS takes care of ME & my Accord LX.
4/24/2026
Amelia O. VERIFIED CUSTOMER
I am satisfied to the good work.
4/24/2026
Ernesto M. VERIFIED CUSTOMER
I was very pleased with Ford servicing my truck at my house and Julian was very professional and kind thank you Ford????
4/24/2026
Isabel G. VERIFIED CUSTOMER
Ramez is always attentive, professional, communicative, and helpful. I trust his input and appreciate the initiative and attention he takes when communicating about my car's needs.
4/24/2026
Roy P. VERIFIED CUSTOMER
The service at Toyota was very satisfactory, no complaints.
4/24/2026
Reynaldo P. VERIFIED CUSTOMER
Big thanks to Manny for being the professional he is and providing excellent customer service
4/24/2026
Francisco T. VERIFIED CUSTOMER
Excellent customer service as always
Thank you Eduardo Millan for your excelente service
4/24/2026
Joselino R. VERIFIED CUSTOMER
Wonderful Experience! Ramiro was very professional and overall very helpful! THANK YOU:)
4/24/2026
Eddy L. VERIFIED CUSTOMER
Bro George Juarez is an awesome dude for sure definitely going to be my advisor from here on out helped me out with my car took care of me with maintenance also loaner and honestly felt like a test drive and makes me want to get another car soon thanks norm reeves for having people like George there people like that make a huge difference the customer goes not just for their maintenance but also for a good experience thanks again