Pablo did an awesome job and he is friendly and great positive energy,thank you
6/10/2026
Janice B. VERIFIED CUSTOMER
Concerned that cabin air filter and engine air filter were recommended to be replaced. I replaced myself less that a 1000 miles ago with OEM filters. Pushing too hard for upsell. Filteres look new. Also oil additive recommended to be added. Owners manual does not mention adding any additives.
6/10/2026
Andy Yujin. VERIFIED CUSTOMER
unhelpful staff, Jose Javier
6/10/2026
Jon S. VERIFIED CUSTOMER
Manny does a great job. I appreciate that he takes the time to explain the details of the service. Professional and friendly.
6/10/2026
Brian C. VERIFIED CUSTOMER
Excellent
6/10/2026
Lilia D. VERIFIED CUSTOMER
Very satisfied. Thank you!!
6/10/2026
Jose A. VERIFIED CUSTOMER
Mr montes was a great advisor. Explained everything they did to the car and what's needed in the future. I will definitely go to this dealership again. Will also recommend it to friends n family. The 1 complain I have is wait times are long for the service. Other than that great job.
6/10/2026
Francisco Q. VERIFIED CUSTOMER
Excellent customer service!
6/10/2026
Phillip S. VERIFIED CUSTOMER
You guys stop topping off fluids? Actually been a real long time since I’ve had my fluids topped off. I’ll make sure to leave a yelp review because calling doesn’t seem to change anything.
6/10/2026
William C. VERIFIED CUSTOMER
Marlen was awesome! Super courteous, extremely helpful, and highly professional. I very much appreciate her service.
6/10/2026
Theresa V. VERIFIED CUSTOMER
Pablo was very helpful and efficient.
6/10/2026
Christopher W. VERIFIED CUSTOMER
Thank you for the prompt service. It was very easy to make an appointment. The work was done quickly
6/10/2026
Lilia S. VERIFIED CUSTOMER
Great Customer Service provided by Mr. Francisco Bretado. He was professional and helpful, he assisted with a vehicle service from drop off to pickup of my vehicle.
Thank you,
Lilia
6/10/2026
Aida D. VERIFIED CUSTOMER
Very satisfied
6/10/2026
Roma S. VERIFIED CUSTOMER
I was very happy with my vehicle maintenance being taken care of in a timely manner. I was told it would take about a hour and a half. It was done in that amount of time.
6/10/2026
Shiromani S. VERIFIED CUSTOMER
Leo is absolutely amazing. Made me feel very comfortable. I liked his friendly demeanor.
6/10/2026
Rosa D. VERIFIED CUSTOMER
Manny has good customer service.
And answer all my questions and concerns.
6/10/2026
Gersun S. VERIFIED CUSTOMER
John Bautista is the epitome of a star employee. He does his job with ease and passion, always has a smile on his face that is contagious and makes you feel right at home. Norm Reeves Toyota would not be the same without John!
6/10/2026
Roxana A. VERIFIED CUSTOMER
Yesterday, a service tech informed me that I would receive 4 tires as part of my service for the day. He informed me that, because one of my tires was still in good condition (as determined by inspecting the tire tread chart), he would not remove it. Once my vehicle was returned to me, I was told that all tires had been removed and replaced. I paid for that tire outside the dealership and did not consent to that tire being removed.
I understand that all four tires may have needed to be changed due to alignment issues or other concerns, but that was never communicated to me. The dealership kept my good tire, which makes me believe they will reuse that tire for other customers, for which I paid.
I regularly visit the dealership for my services over local shops because I believed in its integrity, but this situation has shifted my perception.