The estimate for my car being ready was not even close. I was also told that I would receive a notification that my car would be ready and I did not. I had to go back to the office and found my car keys sitting on the desk. Another associate stepped in to assist me when I said I never received any notice and that I saw my car keys in the desk. This associate checked me out so that I could leave.
4/25/2026
Joel L. VERIFIED CUSTOMER
Excellent service.
4/25/2026
Robin S. VERIFIED CUSTOMER
The best as always
4/25/2026
Naomi D. VERIFIED CUSTOMER
Great service as usual, appreciate you all at Genesis
4/24/2026
Reymundo B. VERIFIED CUSTOMER
Edwin provided top-tier service! He exceeded all my expectations, handled every need with professionalism, and got my car back to me ahead of schedule.
Thank you
4/24/2026
Gary T. VERIFIED CUSTOMER
Several things I asked to have done were not done like repair my passenger sunvisor.
4/24/2026
Douglas M. VERIFIED CUSTOMER
Just one thing The mileage for the next service was set at 8k from 0 miles instead of 8k from the current mileage (6k), so it's set to alert me for service after 2k miles. Can I reset this or can it be reset without me coming in?
4/24/2026
Kendrick L. VERIFIED CUSTOMER
Sal did great explaining everything I needed for my A1/4 service. I did get an alert late that my multi point inspection was complete that was noted as 3:45 but didn't receive until 5:15. I then rushed to pick up my car before closing at 6. Could've been a bit smoother for a busy Wednesday. Thanks!
4/24/2026
Raquel Y. VERIFIED CUSTOMER
I would like a manager to call me regarding the service I received. I reached previously to Larry on Wednesday and have not received a call back.
4/24/2026
Chris I. VERIFIED CUSTOMER
Excellent and courteous service. Warm and friendly!
4/24/2026
Jamal P. VERIFIED CUSTOMER
My advisor was very helpful, quick, and I’m very satisfied. Genaro was great.
4/24/2026
David T. VERIFIED CUSTOMER
Good job.
4/24/2026
Eduardo O. VERIFIED CUSTOMER
I'm completely satisfied with my recent service experience with Jayden Ramirez.
4/24/2026
Maria C. VERIFIED CUSTOMER
Eduardo Millan provide excellent customer service by advising which was the best service for my truck.
4/24/2026
Rosa L. VERIFIED CUSTOMER
Benito fue muy amable con migo estoy súper contenta porque cada pregunta que yo le asia el me la contestaba de la mejor manera fue un excelente persona en mi forma de pensar yo si lo recomendaría para que ayude a mas personas porque el en cada momento te está haciendo saber todo sobre mi vicita !
4/24/2026
Robert H. VERIFIED CUSTOMER
Why am I receiving my primary inspection report the day after I picked up my car? This has happened twice with different advisors.
4/24/2026
Edward G. VERIFIED CUSTOMER
John was very helpful and thorough.
4/24/2026
Laura J. VERIFIED CUSTOMER
Mr. Holt was thorough in his question regarding my concerns and as always, service was done in a timely manner to my satisfaction.