I didn’t receive negative or bad service (but wouldn’t consider this high quality either) just a very different experience than I’m used to as a new 1st time owner of s Subaru (owned Honda & Toyota vehicles previously).
2/18/2020
Keith L. VERIFIED CUSTOMER
No comment
2/17/2020
Carol P. VERIFIED CUSTOMER
excellent
2/15/2020
Diane P. VERIFIED CUSTOMER
You have a great service team!
2/13/2020
Lisa M. VERIFIED CUSTOMER
Quick service..
Got the job done
2/13/2020
John H. VERIFIED CUSTOMER
Prompt reliable and friendly service.
2/12/2020
James C. VERIFIED CUSTOMER
I was asked what the best contact phone number was, and corrected the number I was offered. However, I was still contacted at that number, and I did not know for quite some time that my car was ready.
2/11/2020
Charles M. VERIFIED CUSTOMER
Poor communication. Shana explained things well.
2/11/2020
Jacqueline C. VERIFIED CUSTOMER
It took too long
2/9/2020
Valereen K. VERIFIED CUSTOMER
Great job thanks
2/8/2020
Deanne T. VERIFIED CUSTOMER
Everyone was so friendly and nice.
2/7/2020
Virgilio V. VERIFIED CUSTOMER
Good service , friendly and approachable staffs except for one thing; wheel lug nut hasn’t changed and was not even mentioned about it as I walk out the door after services’ being done. Just wondering why rustling even rims for an expensive & brand new SUV...
2/7/2020
John H. VERIFIED CUSTOMER
The best experience we have had there in our 7 years of ownership! Mahalo for the text and emails. You Actually completed the work during the time frame given. The receptionist was very, very, very polite compared to our visits in the past. Nice job improving one of reasons were not happy to own a Subaru. and that WAS going to your shop for repairs and or recalls. Mahalo!
2/7/2020
Kathleen M. VERIFIED CUSTOMER
They were helpful and nice
2/7/2020
Kenneth N. VERIFIED CUSTOMER
Satisfied overall
2/6/2020
Hedy Jo. VERIFIED CUSTOMER
Very happy how I was treated and how my car was handled.
2/6/2020
Carla M. VERIFIED CUSTOMER
I have been in love with this place, since I purchased my Honda there one year ago in November. I found the car while browsing the company website. Count me as a happy customer. Aloha!
2/1/2020
Thomas H. VERIFIED CUSTOMER
After 16 years of being a customer, and purchasing 2 vehicle’s , recently I was treated rudely by both service and especially sales.
2/1/2020
Fay W. VERIFIED CUSTOMER
Thank you for your service. Pleasant office staff
2/1/2020
Marcus H. VERIFIED CUSTOMER
We love Big Island and the staff who always goes above and beyond! If I only had Mrs. Subaru phone number I would call just to trace about customer care and the best professional care ever! Best wishes aloha Friday!