Clifford is a very nice person. I did have an issue though. I asked him to make sure that Jospeh did not work on my car because the last time he did (in 2018), he forgot to torque down the plug on the oil pan. He left it hanging loose and eventually all of the oil leaked out. This caused MAJOR issues for me. Clifford said that he would take care of it. When I picked up my car, I learned that Jospeh serviced my car. I asked Clifford about this and he explained that Joseph was the available tech at the time. I expected that Clifford would have handled this situation but he didn’t. He did include my concerns in the service notes however. I’m sure it would have been tricky to juggle the techs in this situation but would you want Joseph working on your car after an incident like that??
5/7/2020
Frederick H. VERIFIED CUSTOMER
Thank you for your friendly and courteous service!
5/6/2020
Joseph B. VERIFIED CUSTOMER
They honor the warranty and repairs were done in good time!
5/6/2020
Barbara H. VERIFIED CUSTOMER
Work done on time. Employees efficient and friendly
5/6/2020
Marsha S. VERIFIED CUSTOMER
Service was completed in a timely manner. Your staff members in service were courteous and helpful.
5/6/2020
Patricia I. VERIFIED CUSTOMER
Thanks for taking care of our car issues! Greatly appreciated!
5/5/2020
David F. VERIFIED CUSTOMER
Need more parking
5/5/2020
Dawn B. VERIFIED CUSTOMER
I knew it would take a while but I had an appointment for 9:30 am and didn’t leave until well after noon. Also, I came for the recall on rear springs and they looked at it, confirmed they needed to be changed and made a second appointment for me to return to have the work done as parts were not in stock. I thought they would have the parts on hand since Subaru made the recall. Inconvenient to travel so far twice. But the staff is very nice and accommodating and they do great work, so that's makes things better.
5/5/2020
Jerry M. VERIFIED CUSTOMER
Customer service and repairs all performed very well.
5/2/2020
Jean F. VERIFIED CUSTOMER
Finished recall notice service ahead of promised completion time!
5/2/2020
Paula V. VERIFIED CUSTOMER
Thank you
5/1/2020
Marilyn N. VERIFIED CUSTOMER
I was right in time for my appointment today, but my car sat for at least 1/2 hour after I checked in before being moved. Then 2 hours later, it was brought back out, at which point I thought it was done. But only one of the three things that I brought it in for was done. Then it sat near where I was for another 1 1/2 hours before being taken back to be worked on. I was there for 5 hours, and I know that my car sat for at least 2 hours without being worked on. If you have too many cars for your staff to handle, then you should not overbook.
5/1/2020
Pennie Z. VERIFIED CUSTOMER
Aloha, I was very satisfied with how quickly my car was fixed, and everyone I spoke with on bringing my car in, was so very nice to me.
Answered all my concerns, was very friendly, greeted me with warm welcome and a smile, I felt good, under the conditions of our lock down, being welcomed by friendly people.
Was just great to be treated so nicely, even though we all had to wear a mask, being welcomed means allot during these times we are all facing.
Mahalo to all!
5/1/2020
Jasmine H. VERIFIED CUSTOMER
I love my Forester, but I’m thinking maybe I want to upgrade to more in an outback with more options since I have the basics in my Forester
5/1/2020
Fern P. VERIFIED CUSTOMER
Friendly service.
4/30/2020
Noboru N. VERIFIED CUSTOMER
I made my appointment at the beginning of Apeil and I was told the repair would taken 2 hours at most. It turned out I had to wait for 4 hours. What's the meaning of appointment for your dealership?
4/29/2020
Cynthia G. VERIFIED CUSTOMER
Not clear what diagnosis showed
4/29/2020
Jay L. VERIFIED CUSTOMER
Very professional
4/29/2020
Shirley A. VERIFIED CUSTOMER
Aloha Subaru & Mazda,
I felt that Shayna was very nice & helpful. She is very aware of her job. I wasn't knowledgeable about the strut but I know that when I bought that Subaru forester that I purchased extended warranty long ago which the CNA should have given your company my documents for evidence.
Mahalo,
Shirley A